B2B Customer Service Representative

BVLGARI; Dublin; On-site; EUR 42,000 - 56,000; Full time

Job summary

Bulgari in Dublin, Ireland is seeking a B2B Customer Service Representative to manage end-to-end order-to-shipment processes for a dedicated client portfolio. You will respond to inquiries, monitor orders, and collaborate with Sales, Planning, Transport, Warehouse, Compliance and Finance to ensure on-time delivery and exceptional service.

With experience in order management or logistics, you will analyze data, resolve issues, and support KPI tracking while maintaining a client-centric approach

Qualifications

• Experience in Order Management, Customer Service or Logistics.
• Strong client-centric mindset and ability to build relationships.
• Ability to analyze operational data and translate insights into actions.

Responsibilities

• Manage end-to-end order-to-shipment process for a dedicated client portfolio.
• Process and monitor customer orders to maximise fulfilment and deliverability.
• Respond to customer and internal inquiries re products, stock, delivery dates, order status, shipping status.
• Build strong relationships with customers and cross-functional teams (Sales, Planning, Transport, Warehouse, Compliance, Finance).
• Balance customer needs with operational requirements and business priorities.
• Monitor and resolve issues affecting orders and deliveries, escalate when needed.
• Handle claims and reverse logistics for the portfolio.
• Contribute to KPI tracking and continuous improvement initiatives.

Skills

Customer service

Order management

Logistics

ERP systems

Data analysis

Tools

SAP

Excel

Job description

Location: Dublin, Ireland
Reports to: Customer Service Associate Manager

Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector.

Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide.

We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: B2B Customer Service Representative

Job responsibilities

What can you expect from your role?

• Manage the end-to-end order-to-shipping process for a dedicated client portfolio, ensuring service levels and KPIs are met.
• Process and monitor customer orders to maximise fulfilment and support a seamless delivery experience.
• Respond to customer and internal stakeholder inquiries relating to products, stock availability, delivery dates, order status, and shipping status.
• Build strong working relationships with customers and cross-functional teams including Sales, Planning, Transport, Warehouse, Compliance, and Finance.
• Act with a client-centric approach, balancing customer needs with operational requirements and business priorities.
• Monitor and manage issues affecting orders and deliveries, including pricing discrepancies, product availability, and miss-shipments, and ensure timely resolution or escalation where needed.
• Handle claims and reverse logistics for the assigned client portfolio.
• Analyse operational data, order trends, delivery performance and claim patterns to identify root causes, recurring issues and opportunities for improvement.
• Support KPI tracking and reporting, and contribute to actions that improve service levels, operational efficiency and customer satisfaction.
• Take ownership of day-to-day portfolio management, anticipating risks, identifying priorities and ensuring consistent follow-through.
• Contribute to continuous improvement initiatives, including process, system, and ways-of-working enhancements.
• Deliver a customer experience that reflects the quality and standards of Bulgari.

Profile

Requirements:

• Previous experience in Order Management, Customer Service, or Logistics, ideally in a B2B or Supply Chain environment.
• Strong customer service and communication skills.
• Strong client-centric mindset, with the ability to build effective relationships and deliver high-quality service.
• Ability to analyze operational data and translate insights into practical actions.
• Experience working with SAP or similar ERP systems.
• Good working knowledge of Microsoft Office, particularly Excel.
• Fluency in English. (Additional language, particularly Chinese would be an advantage).
• Strong attention to detail and commitment to accuracy.
• Ownership mindset, with the ability to proactively identify issues and follow through on solutions.
• Sound judgment and a practical, solution-oriented approach to problem-solving.
• Ability to manage priorities effectively in a fast-paced environment.
• Collaborative and flexible approach, with the ability to work effectively across teams and functions.
• Continuous improvement mindset and openness to learning new tools, systems, and processes.

Additional information

What about us?

• Our motto is “People Make the Difference”, we support you with reaching your potential.
• Be Creative and Innovative: your ideas are welcome, and we encourage you to share them.
• Deliver Excellence: as a luxury brand, we strive to deliver the best experience in everything we do.
• Cultivate an Entrepreneurial Spirit: we offer a supportive environment to set you up for success.
• We ensure Security, Health, Safety and Environmental procedures are always followed at all times with our certification ISO 45001.
• Our culture is focused on transparency, empowerment, continuous learning, and growth where our employees can demonstrate expertise and own projects.

We embrace Diversity & Inclusion, and we commit to treating all people with utmost respect, dignity and understanding .

In Bulgari, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

We are proud to be an equal opportunity workplace dedicated to promoting diversity.