Dublin-based Luxury B2C Customer Advisor - Italian Speaking

BVLGARI; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

Bulgari in Dublin is seeking a Customer Service Representative B2C who speaks Italian to deliver luxury, personalized service across calls, chat, and emails. The role focuses on sales opportunities, client relationship management, and delivering a premium experience to high-end clients.

Hybrid position with 35 days onsite per quarter at our Dublin office. Strong English and Italian communication, CRM documentation, and collaboration with the Head of Department are essential.

Qualifications

• Minimum experience in luxury retail or high-end customer service.
• Excellent communication and writing skills.
• Fluency in English and Italian is essential.
• Ability to upsell and manage client relationships.

Responsibilities

• Convert business opportunities to successful sales.
• Maintain relationships with current customers and build new ones.
• Achieve and exceed sales targets on a monthly and quarterly basis.
• Deal with and answer customers queries.
• Account management and maintenance of relevant records.
• Daily/weekly reports on retailers and progress toward targets.

Skills

Sales

Client relations

Upselling

Cross-selling

CRM

Luxury service

Multilingual

Tools

CRM

Job description

Bulgari in Dublin is seeking a Customer Service Representative B2C who speaks Italian to deliver luxury, personalized service across calls, chat, and emails. The role focuses on sales opportunities, client relationship management, and delivering a premium experience to high-end clients.

Hybrid position with 35 days onsite per quarter at our Dublin office. Strong English and Italian communication, CRM documentation, and collaboration with the Head of Department are essential.