B2B Customer Experience Specialist – Luxury Brand

BVLGARI; Dublin; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

Bulgari in Dublin, Ireland is seeking a B2B Customer Service Representative to manage end-to-end order-to-shipment processes for a dedicated client portfolio. You will respond to inquiries, monitor orders, and collaborate with Sales, Planning, Transport, Warehouse, Compliance and Finance to ensure on-time delivery and exceptional service.

With experience in order management or logistics, you will analyze data, resolve issues, and support KPI tracking while maintaining a client-centric approach

Qualifications

• Experience in Order Management, Customer Service or Logistics.
• Strong client-centric mindset and ability to build relationships.
• Ability to analyze operational data and translate insights into actions.

Responsibilities

• Manage end-to-end order-to-shipment process for a dedicated client portfolio.
• Process and monitor customer orders to maximise fulfilment and deliverability.
• Respond to customer and internal inquiries re products, stock, delivery dates, order status, shipping status.
• Build strong relationships with customers and cross-functional teams (Sales, Planning, Transport, Warehouse, Compliance, Finance).
• Balance customer needs with operational requirements and business priorities.
• Monitor and resolve issues affecting orders and deliveries, escalate when needed.
• Handle claims and reverse logistics for the portfolio.
• Contribute to KPI tracking and continuous improvement initiatives.

Skills

Customer service

Order management

Logistics

ERP systems

Data analysis

Tools

SAP

Excel

Job description

Bulgari in Dublin, Ireland is seeking a B2B Customer Service Representative to manage end-to-end order-to-shipment processes for a dedicated client portfolio. You will respond to inquiries, monitor orders, and collaborate with Sales, Planning, Transport, Warehouse, Compliance and Finance to ensure on-time delivery and exceptional service.

With experience in order management or logistics, you will analyze data, resolve issues, and support KPI tracking while maintaining a client-centric approach