B2B Italian Customer Service & Order Manager

BVLGARI; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

Bulgari is seeking a Customer Service / Order Management Representative for the Italian B2B market in Dublin. You will manage orders through SAP, communicate efficiently with customers and internal teams, and drive digital modernization, AI-enabled processes and continuous improvement across the organization.

The role requires fluent English and Italian, strong customer service skills, and experience with ERP/CRM tools. Excellent collaboration across Sales, Logistics and Finance is essential.

Qualifications

• Previous experience in Customer Service, preferably in B2B, Supply Chain or Logistics.
• Strong customer service and communication skills.
• Experience with ERP/CRM systems; SAP and Salesforce are advantageous.
• Proficient with Microsoft Excel and MS Office.
• Ability to work in a fast-paced, evolving environment.

Responsibilities

• Manage day-to-day Customer Service activities for assigned markets and channels, including order processing through SAP.
• Provide customers and internal stakeholders with timely information on orders, deliveries and product availability.
• Own customer requests through to resolution, ensuring accuracy and follow-up.
• Collaborate with Sales, Supply Chain, Logistics and Finance to resolve complex issues.

Skills

Fluent English

Fluent Italian

Customer service

Tools

SAP

Salesforce

Excel

Job description

Bulgari is seeking a Customer Service / Order Management Representative for the Italian B2B market in Dublin. You will manage orders through SAP, communicate efficiently with customers and internal teams, and drive digital modernization, AI-enabled processes and continuous improvement across the organization.

The role requires fluent English and Italian, strong customer service skills, and experience with ERP/CRM tools. Excellent collaboration across Sales, Logistics and Finance is essential.