Freight Forwarder

DFDS; Rathcoole; On-site; EUR 35,000 - 60,000; Full time

Benefits offered by this job

Pension Scheme

Holiday Purchase Scheme

Bike to Work Scheme

HSF Assist

Health Plan with HSF

MyGym

Free Ferry Travel

Job summary

DFDS is seeking a Freight Forwarder to oversee daily customer bookings and forwarding activities across Europe. You will coordinate with hauliers, carriers and internal teams to ensure timely execution and high service standards, adapting quickly to changing orders and deadlines.

You will bring at least three years in freight forwarding, strong problem-solving, planning and communication skills, fluency in English and Polish plus another European language, and solid IT skills including MS

Qualifications

• Minimum of three years in the freight forwarding industry.
• Proactive, organized and commercially minded with strong customer focus.
• Knowledge of European dry freight and temperature-controlled (cold chain) markets.
• Access to an established European haulier network.
• Fluency in English and Polish with at least one additional European language.

Responsibilities

• Manage and oversee daily customer bookings and transport arrangements to meet deadlines and customer requirements.
• Coordinate with hauliers and carriers to arrange collections and deliveries, maintaining clear communication and monitoring progress.
• Respond quickly to incoming orders, identifying suitable transport solutions and implementing plans within tight timeframes.
• Oversee administration and operations of the forwarding department, ensuring documentation and records are accurate.
• Maintain regular communication with customers, colleagues and transport partners, providing updates and resolving issues.

Skills

Multilingual (EN, PL, others)

Customer focus

Problem solving

Planning & organisation

Communication skills

MS Office / IT skills

Tools

MS Office

Job description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Forwarder.

Be part of the movement – and play your part.

About The Role

The main responsibility of this role is to oversee the daily bookings and associated operational requirements of selected customers, ensuring that all forwarding activities are managed efficiently and effectively. This involves coordinating with hauliers, carriers and internal departments to ensure clear communication, timely execution and successful completion of each job. The role requires a proactive, organised and adaptable approach, with the ability to respond quickly to incoming customer orders, identify suitable transport solutions and put plans into action within tight timeframes.

You will be responsible for

• Manage and oversee daily customer bookings, ensuring all orders are processed accurately and transport arrangements meet customer requirements and deadlines.
• Coordinate with hauliers and carriers to arrange collections and deliveries, maintaining clear communication and monitoring each job through to successful completion.
• Respond quickly to incoming customer orders, identifying suitable transport solutions and putting plans into action within tight timeframes.
• Oversee the daily administration and operations of the forwarding department, ensuring all documentation, records and processes are completed accurately and efficiently.
• Maintain regular communication with customers, colleagues and transport partners, providing updates, resolving issues and ensuring a reliable and efficient service is delivered.

About You

You will be a proactive, organized and commercially minded individual with a strong customer focus and a minimum of three years’ experience in the freight forwarding industry. You will have excellent problem-solving, planning and organisational skills, with the ability to work effectively in a fast-paced environment, manage competing priorities and respond quickly to changing operational demands. A good knowledge of European dry freight and temperature-controlled (cold chain) markets, alongside access to an established European haulier network, is essential.

You will be multilingual, with fluency in English, Polish and at least one additional European language. Strong IT skills, including confident use of Microsoft Office and other relevant software packages, are required. Excellent communication and interpersonal skills are vital, as you will liaise daily with drivers, suppliers, internal colleagues and customers. You must be able to work independently, use your initiative and contribute positively as part of a team, while maintaining a professional approach and delivering a high standard of customer service.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now, let’s talk about what we can offer you.

Benefits

• Pension Scheme – After successfully completing your probation, you’ll have the opportunity to join our Company Pension Scheme. Plus, members of the scheme may also be eligible for life assurance (subject to criteria).
• Holiday Purchase Scheme – Flexibility to buy additional holiday days to suit your lifestyle.
• Bike to Work Scheme – Save money and stay active with our cycle-to-work initiative.
• HSF Assist – Our employee assistance programme offers a variety of support services, including a GP Advice Line, Virtual Doctor, Counselling and Emotional Wellbeing Support, and a Legal Helpline.
• Health Plan with HSF – Enjoy benefits like cashback on dental treatments, glasses, and more.
• MyGym – Access great discounts at hundreds of gyms, health clubs, leisure centres, outdoor bootcamps, and studios offering yoga, Pilates, CrossFit, and more.
• Free Ferry Travel – Enjoy unlimited free ferry travel for up to four guests between Dover and Calais or Newcastle and Amsterdam.

We look forward to hearing from you.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.