Forecast & Capacity Planner – Workforce Analytics

Zurich 56 Company Ltd; Wexford; On-site; EUR 52,000 - 70,000; Full time

Job summary

Zurich Insurance Europe AG, Ireland Branch in Dublin or Wexford is seeking a Workforce Planning Analyst to join the team. The role focuses on workforce planning, staffing effectiveness, capacity planning and long-term resource strategies to meet business objectives.

Primary location is Dublin or Wexford with flexibility; responsibilities span forecasting, data analysis, governance and collaboration with stakeholders to optimise headcount and efficiency.

Qualifications

• Proven experience in forecasting, or a related analytical role.
• Experience working with large datasets and producing insights to support business decisions.
• Understanding of staffing drivers, productivity and capacity concepts.
• Experience in a contact centre, operations, or service-driven environment.

Responsibilities

• Support the development, maintenance and refinement of short-, medium-, and long-term workforce plans aligned to business demand.
• Support the production of staffing models and forecasts based on volume drivers, productivity assumptions, and strategic initiatives.
• Monitor and analyse workforce supply and demand, identifying gaps, risks, and opportunities.
• Support annual budgeting and headcount planning activities.
• Produce regular and ad-hoc reports, dashboards, and presentations for stakeholders.

Skills

Forecasting

Data analysis

Workforce planning

Stakeholder collaboration

Job description

Zurich Insurance Europe AG, Ireland Branch in Dublin or Wexford is seeking a Workforce Planning Analyst to join the team. The role focuses on workforce planning, staffing effectiveness, capacity planning and long-term resource strategies to meet business objectives.

Primary location is Dublin or Wexford with flexibility; responsibilities span forecasting, data analysis, governance and collaboration with stakeholders to optimise headcount and efficiency.