Workforce Planning Analyst Dublin/Wexford

Zurich 56 Company Ltd; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

Zurich Insurance Europe AG, Ireland Branch is seeking a Workforce Planning Analyst to join the team in Dublin or Wexford. The role focuses on workforce planning, staffing, capacity planning and long-term resource strategies to ensure the Personal Lines UW Ops function has the right people with the right skills at the right time.

The position offers flexible hours (part-time or full-time considered) with a strong emphasis on collaboration with internal teams and senior leadership to deliver

Qualifications

• Proven experience in forecasting or related analytical role.
• Experience with large datasets and generating actionable insights for decision-making.
• Understanding of staffing drivers, productivity, and capacity concepts.
• Experience in a contact centre, operations, or service-driven environment.
• Exposure to strategic workforce planning and scenario modelling.
• Knowledge of labour market trends and analytics best practices.

Responsibilities

• Support development, maintenance and refinement of short-, medium- and long-term workforce plans aligned to business demand.
• Produce staffing models and forecasts based on volume drivers and strategic initiatives.
• Monitor workforce supply and demand; identify gaps, risks and opportunities.
• Assist with annual budgeting and headcount planning activities.
• Analyse workforce metrics and provide insights to senior leaders and teams.
• Create regular and ad-hoc reports, dashboards and presentations for stakeholders.

Skills

Forecasting

Data analysis

Staffing drivers

Contact centre experience

Workforce planning

Scenario modelling

Job description

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Workforce Planning Analyst Dublin/Wexford

137181

Job Summary

Zurich Insurance Europe AG, Ireland Branch is looking for a Workforce Planning Analyst to join the team in Blackrock or Wexford.

The Workforce Planning Analyst is responsible for workforce planning and management activities, including analysis to support effective staffing, capacity planning, and long-term resource strategies. The role plays a key part in ensuring the Personal Lines UW Ops function has the right people, with the right skills, in the right place, at the right time to meet business objectives and service level requirements.

This role may be available part-time or full time.This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

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Your Role

As a Workforce Planning Analyst your main responsibilities will include, but not necessarily be limited to, the following:

Workforce Planning & Forecasting

• Support the development, maintenance and refinement of short-, medium-, and long-term workforce plans aligned to business demand
• Support the production of staffing models and forecasts based on volume drivers, productivity assumptions, and strategic initiatives
• Monitor and analyse workforce supply and demand, identifying gaps, risks, and opportunities.
• Support annual budgeting and headcount planning activities

Data Analysis & Insight

• Analyse workforce metrics such as headcount, attrition, absenteeism, capacity, productivity, adherence, utilisation and occupancy.
• Identify trends and provide actionable insights to senior leaders and operational teams.
• Produce regular and ad-hoc reports, dashboards, and presentations for stakeholders.
• Ensure data accuracy and consistency across workforce planning inputs and outputs.

Stakeholder Collaboration

• Work closely with internal teams to align workforce plans with business strategy.
• Translate complex data into clear recommendations for non-technical audiences.
• Support decision-making on recruitment, redeployment, overtime, outsourcing, and automation.

Process & Continuous Improvement

• Improve workforce planning tools, models, and processes to increase accuracy and efficiency
• Support scenario modelling and “what-if” analyses to assess business change impacts
• Contribute to automation and system enhancements where appropriate
• Maintain documentation of models, assumptions, and methodologies

Governance & Compliance

• Ensure workforce planning activities comply with internal governance, policies, and data protection requirements
• Support audits and reviews by maintaining clear, transparent data and assumptions

Your Skills & Experience

• Proven experience in forecasting, or a related analytical role.
• Experience working with large datasets and producing insights to support business decisions.
• Understanding of staffing drivers, productivity, and capacity concepts.
• Experience in a contact centre, operations, or service-driven environment.
• Exposure to strategic workforce planning and scenario modelling.
• Knowledge of labour market trends and workforce analytics best practices.

Additional Information

Primary work location is Dublin or Wexford based but occasional travel may be required to other Zurich locations.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,500 people across its locations in Dublin and Wexford.

Zurich Insurance Group (Zurich)is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com .