Food & Beverage Team Leader

The Metropole Hotel Cork; Cork; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Relocation assistance

Pension scheme

Death in service

Referral bonus

Friends & family discounts

Hotel accommodations rates

Training days

Mental Health First Aiders

Social & wellbeing events

Employee awards

Meals on duty

Leap card assistance

Job summary

The Cork International Hotel is seeking an experienced F&B Team Leader to join our team. This hands-on leadership role supports the day-to-day running of our Food & Beverage operations and leads the team during shifts.

Reports to the F&B Supervisor/ F&B Manager and oversees service, stock control, and guest satisfaction while ensuring adherence to hotel standards.

Responsibilities

• Lead and supervise the F&B team during shifts, ensuring tasks are completed to hotel group standards.
• Delegate responsibilities and provide clear instructions to team members.
• Support new team members through training, coaching, and ongoing guidance.
• Monitor team performance, provide feedback, and escalate issues to management when needed.
• Manage daily cash handling, reconcile tills, and ensure accurate reporting at end of shift.
• Assist with stock control, including ordering, monitoring usage, and reducing wastage.
• Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.
• Deliver friendly, professional, and efficient service to guests.
• Handle guest complaints promptly and professionally.
• Ensure compliance with food hygiene, health & safety, and fire safety standards.
• Attend departmental meetings and briefings.
• Support F&B Manager in implementing new procedures or standards.

Job description

Cork International Hotel is currently looking for an experienced and motivated F&B Team Leader to join our team. This is a hands-on leadership role, supporting the day-to-day running of our Food & Beverage operations and leading the team during shifts.

Reports to: F&B Supervisor/ F&B Manager

SCOPE OF WORK:

• In addition to providing excellent service, the F&B Team Leader supports the management team by supervising day-to-day operations during assigned shifts, ensuring high standards are met, and leading the team in delivering exceptional guest experiences.

MAIN DUTIES AND RESPONSIBILITIES:

Leadership & Supervision

• Lead and supervise the F&B team during shifts, ensuring tasks are completed to Trigon Hotel Group standards.
• Delegate responsibilities and provide clear instructions to team members.
• Support new team members through training, coaching, and ongoing guidance.
• Monitor team performance, provide feedback, and elevate issues to management when needed.
• Act as the point of contact in the absence of the F&B Supervisor or Manager.

Operations & Service

• Assist in the general tidiness and cleanliness of the working area and still room.
• Set tables to required lay-up.
• Oversee the setup, service, and closing procedures for all F&B outlets during the shift.
• Ensure smooth running of service, resolving operational issues quickly and effectively.
• Manage daily cash handling, reconcile tills, and ensure accurate reporting at the end of shift.
• Assist with stock control, including ordering, monitoring usage, and reducing wastage.
• Ensure function rooms, bar, and restaurant are prepared in line with bookings and events.

Guest Experience

• Lead by example in delivering friendly, professional, and efficient service.
• Handle guest complaints or issues promptly, professionally, and in line with hotel policy.
• Anticipate guest needs and support the team in upselling and promoting hotel services

Health & Safety

• Ensure team compliance with food hygiene, health & safety, and fire safety standards.
• Conduct checks to maintain cleanliness and compliance throughout all F&B areas.
• Report any accidents, hazards, or maintenance issues immediately to management.

General

• Attend and contribute to departmental meetings and briefings.
• Support the F&B Manager in implementing new procedures or standards.
• Carry out any other duties reasonably requested by management.

Company Benefits

• Competitive rate of pay
• Relocation Assistance
• Access to our Company Pension Scheme
• Death in Service Benefit
• Employee referral bonus
• Friends & Family discounts across our restaurants
• Special rates in our hotel accommodation
• Paid internal and external training days
• Access to Trained Mental Health First Aiders
• Team Member Social & Wellbeing Events
• Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month
• Meals on Duty
• Assistance with Leap Cards