Food & Beverage Assistant

Hillgrove Hotel & Spa; Monaghan; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

B&B discounts across iNUA Collection

Job summary

Hillgrove Hotel & Spa in Ireland is seeking a proactive Food and Beverage Assistant focused on supporting meetings and events. You will ensure smooth operation of all F&B services for guests, delivering attentive service and upselling where appropriate.

The role requires a year of F&B experience, strong communication, and teamwork. You will be part of a dynamic team in a hotel renowned for guest experiences, with opportunities to learn from experienced chefs and colleagues.

Qualifications

• Minimum of 1 year experience in a food and beverage service role.
• Proven experience supporting meetings and events.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests.

Responsibilities

• Provide efficient, prompt and courteous service.
• Serves restaurant guests their orders promptly and courteously.
• Accurately records guest orders and serves food and beverages.
• Checks periodically with guests to see if they would like anything else.
• Processes guest checks accurately.
• Deals with compliments and complaints reporting them to the manager/supervisor.
• Arranges furniture in the restaurant area as needed.
• Maintains a stocked and tidy working area with mise-en-place.
• Promotes additional sales by upselling in a professional manner.
• Assists the restaurant supervisors and management in the running of the restaurant and room service.

Skills

Guest service

Communication

Teamwork

Multitasking

Tools

POS system

Job description

Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about the hospitality industry and have experience in meetings and events? If so, we want to hear from you!

About the Role

We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team, specifically focused on supporting meetings and events. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests.

General Responsabilities

• Provide Efficient, prompt and courteous service
• Serves restaurant guests their orders promptly and courteously
• Accurately records guest orders and serves food and beverage orders
• Checks periodically with guests to see if they would like anything else
• Processes guest checks accurately
• Deals with compliments and complaints reporting them to the manager/supervisor.
• Arranges furniture in the restaurant area as needed
• Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
• Ensures that all items of service and consumable goods meet the required level of service
• Maintains a thorough working knowledge of the restaurant menu, wine and beer list, and content of menu items to be able to advise guests on selection and promote additional sales accordingly
• Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
• Assists the restaurant supervisors and management in the running of the restaurant and room service operation.
• Confers with the Restaurant Manager concerning set-ups and reservations
• Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them

Other important miscellaneous duties

• Stays current with activities in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Assists the Restaurant Manager when requested
• Attends meetings and training required by the Management
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Continuously seeks to endeavour professionalism in own job function

Qualifications

• Minimum of 1 year experience in a food and beverage service role, preferably within a hotel setting.
• Proven experience supporting meetings and events.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests.
• Strong teamwork and collaboration skills.
• A positive and enthusiastic attitude with a dedication to exceeding guest expectations.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• A flexible approach to scheduling, including evenings and weekends.
• Basic knowledge of food and beverage service procedures is a plus.

What we offer

• Competitive salary and benefits package.
• Opportunity to learn from experienced chefs and gain valuable exposure to the hospitality industry.
• Work in a dynamic and supportive team environment.
• The chance to be part of a team creating exceptional guest experiences.
• B&B discounts across the iNUA Collection group.

We encourage applications from enthusiastic individuals who are eager to learn and contribute to our team's success.

We look forward to hearing from you!