Food and Beverage Assistant - Part Time

The Heritage

Killenard

On-site

EUR 23,000 - 29,000

Full time

14 days+

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Benefits offered by this job

Health club membership

Meals provided on duty

Employee Assistance Programme

Discounts on Home insurance

Discounts on Travel insurance

Bike to Work Scheme

Great Place to Work Certified

Job summary

The Heritage in Laois is seeking an experienced Food and Beverage Assistant to join our Conference and Banqueting Team. You will greet guests, maintain your station, and carry out mise en place for service while promoting products.

Responsibilities include serving guests professionally, ensuring high cleanliness in the bar and restaurant, and handling guest feedback with discretion. You must be available to work early, late, weekends and bank holidays.

Responsibilities

To greet guests with a smile, eye contact and a greeting where appropriate
To maintain your station in a clean and tidy condition at all times
To carry-out mise en place for service, i.e., setting tables, stocking stations, preparing tea / coffee etc.
To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards
To correctly take customer orders maximising and promoting sales by recommending products where appropriate
To serve all our guests in a friendly, efficient and professional manner
To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
To have knowledge of wines, spirits and the menu items
To handle guest's complaints discretely, escalating to management where required
Any other duties as reasonably required by management
To follow agreed standards for service of Food & Beverage
To serve all our guests in a friendly, efficient and professional manner
To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
To greet all guests in a warm and friendly manner
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.

Job description

The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un-spoilt Laois countryside. It comprises of a luxury world class Hotel and European Award Winning Spa. The Heritage also offers guests a number of on site activities such as our Health Club with Leisure Pool, Jacuzzi, Sauna and Steam rooms, 5km Walking Track and Cinema.

We are have an exciting opportunity for an experienced Food and Beverage Assistant to join our Conference and Banqueting Team! The successful candidate must be available to work shifts to include early, late, weekends & bank holidays.

Main Duties

To greet all guests with a smile, eye contact and a greeting if appropriate
To maintain your station in a clean and tidy condition at all times
To carry-out mise en place for service, i.e., setting tables, stocking stations, preparing tea / coffee etc.
To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards
To correctly take customer orders maximising and promoting sales by recommending products where appropriate
To serve all our guests in a friendly, efficient and professional manner
To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
To have knowledge of wines, spirits and the menu items
To handle guest's complaints discretely, escalating to management where required
Any other duties as reasonably required by management

Key Responsibilities

To follow agreed standards for service of Food & Beverage
To serve all our guests in a friendly, efficient and professional manner
To ensure cleanliness levels are maintained to a high standard in the bar and restaurant
To greet all guests in a warm and friendly manner
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
To be flexible with hours - early, late, weekends and bank holidays.

About Us

The Heritage 'Core Values'

Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel. These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us