Senior Key Account Adminstrator

Grafton Group; Dublin; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive basic salary

Private health care

Sick pay scheme

Paid maternity and paternity leave

Pension scheme

Colleague saving scheme

Profit share scheme

Colleague discount

Educational assistance

Wellness initiatives

Job summary

HSS Hire, part of the Chadwick's Group within Grafton Group, Ireland, seeks a Senior Key Account Administrator to manage high-value client relationships and coordinate with sales, logistics, and finance to meet service levels.

The role requires strong numeracy, IT literacy, CRM and order processing experience in a fast-paced environment. Permanent, full-time with a competitive benefits package.

Qualifications

• Excellent written and numerical skills.
• Strong IT literacy and ability to quickly learn new systems.
• 3+ years' experience in key account administration or a similar role in a fast-paced environment.
• Experience with CRM and order processing systems.
• Proven track record in managing client relationships.

Responsibilities

• Manage and nurture relationships with key accounts, ensuring client satisfaction and retention.
• Oversee complex order processing, ensuring accuracy and timely delivery.
• Act as the primary point of contact for key clients, handling queries, requests, and complaints.
• Prepare regular reports on account status, sales performance, and client feedback.
• Resolve issues promptly to maintain strong client relationships.
• Administer contracts, renewals, and amendments for key accounts.
• Liaise with internal teams (sales, logistics, finance, etc.) to coordinate and deliver client requirements.
• Identify and implement process improvements within account administration.
• Mentor and support junior administration staff as required.
• Maintain accurate and up-to-date client records and documentation.
• Ensure compliance with company policies and procedures.
• Support the development and implementation of strategic and business plans in consultation with Senior Management.
• Always maintain a high standard of customer service.

Skills

Excellent written skills

Numerical skills

IT literacy

CRM experience

Order processing experience

Client relationship management

Tools

CRM software

Order processing systems

Job description

Senior Key Account Administrator

HSS Hire, Greenogue- D24 ET32

Part of Grafton Group Plc, Chadwick's Group is the market leader in the builder's merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwick's, Cork Builders Providers, Davies &Telford's. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heiton Steel, Panelling Centre, Morgans Timber, Proline, Sitetech & HSS Hire

HSS Hire is a leading provider of tool and equipment hire in Ireland, renowned for delivering quality products and exceptional customer service to a wide range of industries. With a strong commitment to innovation and customer satisfaction, HSS Hire continues to expand its reach and enhance its service offering, ensuring it remains a trusted partner for businesses nationwide.

Principle Objective

The successful candidate will play a pivotal role in managing and supporting key client accounts, ensuring the highest standards of service and administration. They will act as the main point of contact for high-value clients, ensuring their needs are met efficiently and professionally.

Knowledge & Experience

• Excellent written and numerical skills


• Strong IT literacy and ability to quickly learn new systems


• 3+ years' experience in key account administration or a similar role in a fast-paced environment


• Experience with CRM and order processing systems


• Proven track record in managing client relationships

Key Responsibilities

• Manage and nurture relationships with key accounts, ensuring client satisfaction and retention


• Oversee complex order processing, ensuring accuracy and timely delivery


• Act as the primary point of contact for key clients, handling queries, requests, and complaints


• Prepare regular reports on account status, sales performance, and client feedback


• Resolve issues promptly to maintain strong client relationships


• Administer contracts, renewals, and amendments for key accounts


• Liaise with internal teams (sales, logistics, finance, etc.) to coordinate and deliver client requirements


• Identify and implement process improvements within account administration


• Mentor and support junior administration staff as required


• Maintain accurate and up-to-date client records and documentation


• Ensure compliance with company policies and procedures


• Support the development and implementation of strategic and business plans in consultation with Senior Management


• Always maintain a high standard of customer service

Essential Competencies

• Excellent interpersonal and communication skills


• Strong organizational skills and attention to detail


• Ability to prioritize workload and manage multiple tasks simultaneously


• Analytical and problem-solving abilities


• Commercial awareness and numeracy skills


• Adaptable, flexible, and able to cope with an evolving role


• Positive and enthusiastic approach to work


• High level of confidentiality, tact, and diplomacy


• Ability to work effectively as part of a team

Key Relationships

• Key Account Clients


• Branch Manager


• Sales Representatives


• Regional Director


• Head Office Team


• Internal Departments (Logistics, Finance, etc.)

Contract Type

• Permanent, full-time


• 42.5-hour contract


• Working week: Monday to Friday

Our Benefits Include

• Competitive basic salary


• Private health care


• Sick pay scheme


• Paid maternity and paternity leave


• Pension scheme


• Colleague saving scheme


• Profit share scheme


• Colleague discount


• Educational assistance


• Wellness initiatives