Five-Star Restaurant Manager: Lead Service & Guest Experience

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Accor network

Employee benefit card

Refer a Friend €250

Learning & development

Employee Assistance Programme

Meals provided

Free parking

Team events

Training programs

Job summary

Carton House is seeking a Restaurant Manager to lead all F&B operations within a luxurious five-star resort. The role requires steering service standards, guest experiences, and reservations with a proactive, one-stop approach, while driving revenue opportunities and cost control.

The position demands strong leadership, exceptional English, and a structured, organized work style, with flexibility for evenings, weekends, and holidays in a dynamic hotel environment.

Qualifications

• Minimum 2 years' experience in a similar role within a luxury 5-star hotel environment.
• Strong understanding of hotel Food & Beverage operations.
• Ability to work independently and use initiative.
• Excellent customer service, communication, and interpersonal skills.
• High standard of spoken and written English.
• Structured, organised and detail-oriented approach to work planning.
• Full flexibility to work evenings, weekends and public holidays as required.
• Proven leadership skills with the ability to motivate and support a team.

Responsibilities

• Oversee and coordinate all departmental operations to ensure smooth daily service, including setup, service delivery, and closing procedures.
• Lead the team in creating memorable, personalized guest experiences and promoting exceptional service standards.
• Manage guest requests and reservations efficiently using a proactive "one-stop" approach.
• Drive continuous improvement through innovation, problem-solving, and identifying revenue-generating opportunities across the resort.
• Monitor departmental financial performance by controlling costs and maximizing revenue opportunities.
• Develop and implement departmental goals and action plans focused on colleague engagement, guest satisfaction, quality assurance, loyalty program performance, and financial results.
• Build a high-performing team through effective leadership, training, coaching, performance management, and succession planning.

Skills

Leadership

Customer service

Communication

English proficiency

Independence

Flexibility

Organization

Team motivation

Job description

Carton House is seeking a Restaurant Manager to lead all F&B operations within a luxurious five-star resort. The role requires steering service standards, guest experiences, and reservations with a proactive, one-stop approach, while driving revenue opportunities and cost control.

The position demands strong leadership, exceptional English, and a structured, organized work style, with flexibility for evenings, weekends, and holidays in a dynamic hotel environment.