5-Star F&B Supervisor — Lead Team & Elevate Guest Experience

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 32,000 - 38,000; Full time

Benefits offered by this job

Employee benefit card

Refer a Friend €250

Meals provided

Uniform provided

Free parking

Training opportunities

Job summary

Carton House, A Fairmont Managed Hotel, invites applications for an F&B Supervisor to lead and develop our Food & Beverage team within a five-star resort in Ireland. You will uphold the highest standards of service across all outlets and actively engage guests to ensure memorable experiences.

We seek a professional with at least 2 years in a supervisory F&B role in a luxury hotel, excellent English communication, and a proactive, detail-oriented approach to service delivery.

Qualifications

• Minimum of 2 years' experience in a supervisory Food & Beverage role within a 4-star or 5-star hotel or luxury hospitality environment.
• Strong understanding of hotel Food & Beverage operations and a passion for delivering exceptional guest experiences.
• Proven ability to lead, motivate, and develop a team in a fast-paced environment.
• Excellent communication and interpersonal skills with fluent spoken and written English.
• Strong organizational skills with a structured and proactive approach to work planning and problem-solving.
• Ability to work independently, use initiative, and make sound decisions under pressure.
• Excellent attention to detail and commitment to maintaining high service standards.
• Strong knowledge of cash handling procedures, stock control, and departmental administration.
• Flexible approach to working hours, including evenings, weekends, and public holidays.
• Professional appearance and a positive attitude with a strong focus on guest satisfaction.

Responsibilities

• Lead and supervise the Food & Beverage team during shifts, ensuring the highest standards of service are consistently delivered across all outlets.
• Welcome and engage with guests in a warm, professional, and courteous manner, ensuring an exceptional and memorable guest experience at all times.
• Support the Food & Beverage Management team in the day-to-day operation of the department, ensuring smooth and efficient service delivery.
• Monitor and maintain departmental standards, ensuring compliance with hotel policies, procedures, and luxury hospitality service expectations.
• Ensure effective stock control procedures are implemented and maintained, assisting with inventory management and minimizing wastage.
• Demonstrate comprehensive knowledge of all food and beverage offerings, including menus, daily specials, ingredients, wines, cocktails, and promotional activities.
• Drive revenue growth through effective upselling and the promotion of food and beverage offerings, while enhancing the overall guest experience.
• Handle guest feedback and resolve service issues promptly and professionally, escalating concerns where appropriate.
• Ensure all cash handling and billing procedures are carried out accurately and in accordance with company policies.
• Motivate, coach, and support team members, fostering a positive working environment and encouraging continuous development.
• Assist with training and onboarding of new team members, ensuring they understand service standards and operational procedures.
• Complete shift reports and communicate effectively with management and colleagues to ensure seamless handovers between shifts.
• Ensure compliance with health, safety, hygiene, and licensing regulations at all times.

Skills

Supervisory experience

Team leadership

Cash handling

English fluency

Job description

Carton House, A Fairmont Managed Hotel, invites applications for an F&B Supervisor to lead and develop our Food & Beverage team within a five-star resort in Ireland. You will uphold the highest standards of service across all outlets and actively engage guests to ensure memorable experiences.

We seek a professional with at least 2 years in a supervisory F&B role in a luxury hotel, excellent English communication, and a proactive, detail-oriented approach to service delivery.