Field Services Engineer, EV Charging Systems — On‑Site & Remote

Capaciteam Limited; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

Capaciteam Limited is seeking a Field Services Engineer to diagnose and resolve technical issues across hardware, software, connectivity, and backend systems. You will work both remotely and on customer sites, coordinating with engineers, suppliers and internal teams.

The role demands strong troubleshooting, customer service, and hands-on problem solving, with travel to sites; IoT and charging infrastructure experience is a plus.

Qualifications

• 5+ years in technical support, field service or related tech env.
• Strong troubleshooting across hardware and software.
• Solid electrical and networking fundamentals.
• Experience with ticketing systems (Salesforce/Freshdesk/Zoho/HubSpot).
• Excellent customer service and communication skills.
• Proactive, hands-on, ownership from start to finish.
• IoT/connected devices or charging infra exp is a plus.
• MS 365 (Outlook/Word/Excel) proficiency.
• Knowledge of IoT protocols, cloud platforms or APIs is advantageous.
• Full clean driving licence and willingness to travel to sites.

Responsibilities

• Provide 1st and 2nd line technical support for charging equipment and software.
• Diagnose and troubleshoot hardware, software, connectivity and access issues.
• Attend customer/project sites to inspect and repair equipment.
• Guide customers through remote troubleshooting and remedies.
• Manage technical tickets from diagnosis to resolution per SLAs/KPIs.
• Escalate complex issues to engineering, product or suppliers when needed.
• Manage supplier tickets and RMAs through completion.
• Monitor backend systems and live networks for performance and alerts.
• Set up and support electrical equipment after installation and commissioning.
• Maintain records of issues, repairs and resolutions.
• Assist with customer onboarding and provide basic product training.
• Manage stock and perform regular stock checks.

Skills

Troubleshooting

Customer service

Communication

Ownership

Field service

Networking basics

Driving licence

Tools

Salesforce

Freshdesk

Zoho

HubSpot

Microsoft 365

Job description

Capaciteam Limited is seeking a Field Services Engineer to diagnose and resolve technical issues across hardware, software, connectivity, and backend systems. You will work both remotely and on customer sites, coordinating with engineers, suppliers and internal teams.

The role demands strong troubleshooting, customer service, and hands-on problem solving, with travel to sites; IoT and charging infrastructure experience is a plus.