EV Charging Service Delivery Associate

Hitachi ABB Power Grids; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Training & development

26 days annual leave

Job summary

Hitachi ABB Power Grids is seeking an Associate Project Manager to support the successful delivery of service and maintenance across our EV charging infrastructure portfolio. You will coordinate project and service activities with field engineers, customers, and suppliers to ensure safe, efficient delivery in line with contracts.

This role requires experience in an SLA-driven environment, managing performance against service commitments, and strong coordination across multiple stakeholders

Qualifications

• Experience in an Associate Project Manager, Project Coordinator, Service Delivery Coordinator, or similar role.
• Strong experience working within an SLA-driven environment, managing performance against contractual service commitments.
• Experience coordinating field-based engineering, maintenance, infrastructure, utilities, telecommunications, energy, or technical service operations.
• Understanding of project management principles, project controls, scheduling, and risk management.
• Experience coordinating multiple stakeholders, resources, and workstreams simultaneously.
• Knowledge of service delivery metrics, escalation management, and customer performance reporting.
• Strong organisational and planning skills with excellent attention to detail.
• Ability to manage competing priorities within a fast-paced operational environment.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office Suite and project or service management systems.

Responsibilities

• Support the planning, coordination, and delivery of projects and operational activities.
• Monitor and manage performance against contractual SLAs, KPIs, response times, and resolution targets.
• Coordinate field engineers, subcontractors, and internal resources to ensure timely project and service execution.
• Act as a key operational point of contact for customers and stakeholders throughout the project lifecycle.
• Identify and proactively manage delivery risks, escalating issues where appropriate to minimise SLA breaches.
• Support project scheduling, resource planning, and work allocation activities.
• Track project progress, milestones, deliverables, and service performance metrics.
• Assist with project governance activities, reporting, and stakeholder communications.
• Prepare and maintain project documentation, records, and compliance requirements.
• Create, review, and maintain RAMS/RAMPS documentation to support safe project execution.
• Raise purchase orders and coordinate material procurement activities to support project delivery.
• Collaborate with suppliers, customers, and internal teams to ensure efficient delivery of project objectives.
• Produce regular performance reports, project updates, and operational dashboards.
• Support continuous improvement initiatives that enhance service delivery, project execution, and customer satisfaction.
• Ensure all activities are delivered in accordance with Hitachi Energy's health, safety, and quality standards.

Skills

SLA management

Stakeholder management

Scheduling

Risk management

MS Office

Project management

Tools

PRINCE2

APM

RAMS/RAMPS

Job description

Hitachi ABB Power Grids is seeking an Associate Project Manager to support the successful delivery of service and maintenance across our EV charging infrastructure portfolio. You will coordinate project and service activities with field engineers, customers, and suppliers to ensure safe, efficient delivery in line with contracts.

This role requires experience in an SLA-driven environment, managing performance against service commitments, and strong coordination across multiple stakeholders