Field Services & Deployment Lead — Hybrid

VusionGroup SA; Cork; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Competitive pay and benefits

Career growth & training

Job summary

VusionGroup is a fast-growing, global retail tech company focused on IoT and data technologies for commerce. We seek professionals to manage delivery, run-phase coordination, and governance with customers and partners, ensuring successful roll-outs and ongoing service quality.

Join a dynamic, hybrid-work environment where you will coordinate across vendors, field services, and system integrators, drive add-on opportunities, and report on KPIs to ensure customer success and scalable deployments.

Qualifications

• Proven experience in project management, with a strong focus on roll-out, deployment, installation, or migration projects.
• Proven ability to plan, execute, and monitor large-scale implementations, including cost tracking and quality control.
• Solid experience managing vendors, field services, and third-party installation partners.

Responsibilities

• Create, Maintain & Monitor Implementation Plans
• Ensure Quality of Deliverables during Roll-out Projects
• Track Costs of Projects
• Ensure Buy-In of Solutions by Customers
• Coordinate Services Rendered to Customers (Run Phase)
• Ensure Operational Monitoring – Issue Tracking – Risk Management
• Manage Customers Reclaims
• Identify Add-ons Sales Opportunities
• Provide KPI’s and Measure Quality of Services Rendered
• Manage vendors & field services installation third party
• Represent Vusion in Clients Relationship Governing Bodies
• Coordinate Communication to Client & Vusion Stakeholders
• Manage Relationship with Partners/System Integrators
• Build & Maintain Detailed Maps of the Customers Solutions

Skills

Project management

Roll-out deployments

Vendor management

Customer-facing

Cross-functional coordination

KPI reporting

Job description

VusionGroup is a fast-growing, global retail tech company focused on IoT and data technologies for commerce. We seek professionals to manage delivery, run-phase coordination, and governance with customers and partners, ensuring successful roll-outs and ongoing service quality.

Join a dynamic, hybrid-work environment where you will coordinate across vendors, field services, and system integrators, drive add-on opportunities, and report on KPIs to ensure customer success and scalable deployments.