Field ICT Support Technician II: M365 & Devices

Coolmine; Cork; On-site; EUR 26,000 - 36,000; Full time

Job summary

Coolmine Therapeutic Community is seeking a Level 2 ICT Support Technician in Cork. The role provides second-line support across end-user computing, Microsoft 365 services, identity and device management, and networking fundamentals.

The position is hands-on, field-oriented and requires strong troubleshooting and excellent communication to ensure high service quality. Hours are 35 per week with some out-of-hours work; the post holder will support site ICT operations and escalate to Level

Qualifications

• Provide second-line support for end-user computing and Microsoft 365
• Assist with identity and device management and networking fundamentals
• Support site ICT operations; escalate to Level 3/partners when appropriate
• Strong troubleshooting and communication skills, commitment to service quality

Responsibilities

• Deliver second-line support for end-user computing and Microsoft 365
• Handle identity and device management and basic networking tasks
• Support site ICT operations and escalate to Level 3/partners when needed
• Maintain reliable, staff-focused technical assistance

Job description

Coolmine Therapeutic Community is seeking a Level 2 ICT Support Technician in Cork. The role provides second-line support across end-user computing, Microsoft 365 services, identity and device management, and networking fundamentals.

The position is hands-on, field-oriented and requires strong troubleshooting and excellent communication to ensure high service quality. Hours are 35 per week with some out-of-hours work; the post holder will support site ICT operations and escalate to Level