ICT Support Technician – Level 2

Coolmine; Cork; On-site; EUR 26,000 - 36,000; Full time

Job summary

Coolmine Therapeutic Community is seeking a Level 2 ICT Support Technician in Cork. The role provides second-line support across end-user computing, Microsoft 365 services, identity and device management, and networking fundamentals.

The position is hands-on, field-oriented and requires strong troubleshooting and excellent communication to ensure high service quality. Hours are 35 per week with some out-of-hours work; the post holder will support site ICT operations and escalate to Level

Qualifications

• Provide second-line support for end-user computing and Microsoft 365
• Assist with identity and device management and networking fundamentals
• Support site ICT operations; escalate to Level 3/partners when appropriate
• Strong troubleshooting and communication skills, commitment to service quality

Responsibilities

• Deliver second-line support for end-user computing and Microsoft 365
• Handle identity and device management and basic networking tasks
• Support site ICT operations and escalate to Level 3/partners when needed
• Maintain reliable, staff-focused technical assistance

Job description

Hours: 35 hours per week. Some out of hours work may be required.

Purpose: The Level 2 ICT Support Technician provides reliable, Staff-focused technical support across allCoolmine's offices, ensuring staff can work effectively and securely.

The postholder will deliver second-line support for end-user computing, Microsoft 365 services, identity and device management, networking fundamentals, and site-based ICT operations—escalating to Level 3/partners where appropriate. The role is hands-on, field-oriented, and requires strong troubleshooting skills, excellent communication, and a commitment to service quality.

Interested candidates who meet the Person Specification requirements should send their CV & cover letter to Dylan Murphy, HR Coordinator at [e-mail]. Please quote this application reference HR/CRK/ADM/ICT/0726

The closing date for applications is Thursday the 16th of July 2026.

Coolmine Therapeutic Community is an equal opportunities employer.

Please find our Candidate Privacy Notice – https://www.coolmine.ie/candidate-privacy-notice/