F&B Assistant — Guest-First Bar, Restaurant & Events

Hollybank Trustees Ltd; Castlebar; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Free parking

Job summary

Ellison Hotel, Castlebar invites applications for an F&B Assistant to support daily operations across the Restaurant, Bar and Events. You will ensure high standards of service, knowledge of the menu and wine/beverage list, and assist in stock control and POS transactions.

You will join a hardworking team, maintain immaculate presentation, and help guests with a memorable dining experience. On-site role in Castlebar, Mayo.

Qualifications

• Knowledge of the Food and Beverage menus.
• Previous experience in Food & Beverage is beneficial but not required.

Responsibilities

• Maintain responsibility for the Restaurant, Bar, Events and areas of work relating to food and beverage.
• Ensure all customer and guest expectations are exceeded.
• Carrying out day to day duties such as cleaning, organising and maintaining all food and beverage areas, ensuring the property is presentable at all times.
• Engage in teamwork
• Demonstrate initiative and work towards continuous improvement.
• Demonstrate a complete knowledge of menu items.
• Demonstrate a complete knowledge of wine and beverage list, including cocktails and promote the use of suggestive sell to guests.
• Ensure guest complaints are consistently resolved in a prompt and efficient manner and brought to the attention of the manager on duty.
• Work to maximise guest service and increase positive feedback.
• Work with management to ensure the food and beverage areas are well maintained.
• Ensure compliance with all established standards, policies and procedures across all operations relevant to the role.
• Ensure all transactions are completed through the POS systems correctly.
• Practice effective stock control in accordance with set guidelines – date rotation of stock.
• Ensure all operational checklists for the bar are completed on an hourly, daily or weekly basis as set out by management.
• Ensure any customer query is dealt with and forwarded to all relevant parties where required.
• Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times.
• Carrying out duties as assigned by the Operations Manager or other members of the management team.

Skills

Teamwork

Menu knowledge

Wine & beverages knowledge

Customer service

Tools

POS systems

Job description

Ellison Hotel, Castlebar invites applications for an F&B Assistant to support daily operations across the Restaurant, Bar and Events. You will ensure high standards of service, knowledge of the menu and wine/beverage list, and assist in stock control and POS transactions.

You will join a hardworking team, maintain immaculate presentation, and help guests with a memorable dining experience. On-site role in Castlebar, Mayo.