Auto Parts Advisor — Fast-Paced Customer Service

Bright Motor Group; Dublin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Structured training and manufacturer/4

Career progression opportunities

Supportive team environment and modern

Job summary

Bright Motor Group in Ireland is seeking a proactive Parts Advisor at Airside BYD dealership to deliver outstanding customer service while managing parts operations. You will assist customers via phone, online and in person, and coordinate with technicians and service advisors to ensure smooth parts flow.

You will process orders, maintain accurate inventory, and uphold health and safety standards. A strong knowledge of motor vehicles and the ability to interpret a complex parts catalogue are

Qualifications

• Experience in a busy parts department at a main franchise dealer.
• Strong knowledge of motor vehicles and ability to interpret a parts catalogue.
• Able to work independently or with a team to deliver customer service.
• Computer literate and familiar with DMS processes.

Responsibilities

• Assist and advise customers via telephone, online and face to face.
• Ensure parts are pre-picked and distributed to technicians at the beginning of each day.
• Process orders from customers and service technicians.
• Build and maintain strong and lasting relationships with new and existing customers.
• Utilise the Company dealer management system (DMS) to process orders and invoice customers.
• Monitor vehicle health checks to select required parts and price them to allow customer quotes to be completed in a timely manner.
• Ensure that parts issued are charged correctly to appropriate jobs.
• Communicate with the service advisors and technicians about inventory, pricing, and delivery times.
• Maintain an organised parts inventory ensuring that parts are held at the correct bin locations and that all parts issued are properly accounted for.
• Order parts from manufacturers and other dealerships.
• Correctly account for all parts received and ensure that they are stored in appropriate bin locations.
• Comply with health and safety standards.

Skills

Customer service

Organisational skills

Relationship building

Teamwork

Parts catalogue interpretation

Computer literacy

Mentoring

Sales targets

Tools

Dealer Management System (DMS)

Inventory management software

Job description

Bright Motor Group in Ireland is seeking a proactive Parts Advisor at Airside BYD dealership to deliver outstanding customer service while managing parts operations. You will assist customers via phone, online and in person, and coordinate with technicians and service advisors to ensure smooth parts flow.

You will process orders, maintain accurate inventory, and uphold health and safety standards. A strong knowledge of motor vehicles and the ability to interpret a complex parts catalogue are