Pharmasource Technician

Uniphar; Rathcoole; On-site; EUR 30,000 - 40,000; Full time

Job summary

Uniphar is recruiting for a Pharmasource Technician (12-month specified purpose contract) at Greenogue Office. You will support the hospital team by handling orders, answering stock queries, managing shortages, and assisting in regulatory and vendor coordination.

You will work cross-functionally with procurement, retail, and commercial teams to ensure timely delivery and high service standards, while maintaining excellent customer communications.

Qualifications

• Must have extensive EMP product knowledge and a deep understanding of EMP supply issues.
• Minimum 3 years experience in a customer service role in the pharmaceutical sector.
• Experience with SAP is essential.
• Flexibility to provide extra hours during busy periods.
• Good IT skills (MS Office, PowerPoint, Excel).
• Clear diction and a commitment to excellent customer service.

Responsibilities

• Review, monitor and suggest improvements on Pharmasource hospital processes and systems.
• Promote the Uniphar website to PS hospital customers to increase online ordering.
• Support the PS Business Unit with manufacturers through Managed Access & Compassionate Use programmes.
• Contribute to Pharmasource Customer Service Team with strong time management and organisation.
• Resolve customer queries and ensure orders are managed within SLAs.
• Coordinate with AP and other departments to resolve price or quantity discrepancies.
• Assist in managing stock lines and reducing out-of-stocks and lead times.
• Engage with Key accounts to forecast demand and manage shortages.
• Attend National conferences to build relationships for future needs.
• Document Adverse Drug Reactions and Quality Defects for HPRA.

Skills

EMP product knowledge

Customer service

Communication

Teamwork

Problem solving

Flexibility

IT skills

Education

Pharma industry qualifications advantageous

Tools

SAP

Job description

Pharmasource TechnicianSpecified Purpose Contract - approx 12 monthsGreenogue OfficeThe RolePharmasource Hospital Technician role is as integral part of the hospital team at Uniphar. This person is responsible for looking after our hospital customer, keying orders, answering queries on stock, managing shortages, managing EAP programmes for manufacturers. You will work in a cross functional environment supporting the field team, working with procurement and retail colleagues.MAIN DUTIES & RESPONSIBILITIESReview, monitor and suggest improvements where relevant on Pharmasource hospital processes and systemsPromote the Uniphar website to PS hospital customers, with a view to increasing % web usage for order placementSupport the PS Business Unit in working directly with manufacturers through Managed Access & Compassionate Use programmesContribute to the running of the Pharmasource Customer Service Team, ensuring strong time management and organisational skills are employedProvide support to the Commercial Manager and Key Account Managers as required to resolve customer queriesEnsure PharmaSource customer orders are managed appropriately within SLALiaise with various other departments within Uniphar to resolve issues and achieve resultsEstablish a working relationship with relevant Pharmasource vendors. Raise orders, monitor backorders and track shipments where required, continuously keeping customers informed on lead timesWork with AP department to manage relevant vendor queries regarding price and quantity discrepancies to ensure vendor accounts remain up to dateWork with Commercial Manager and other management to ensure stock lines are managed effectively, minimising the number of products which are OOS and reducing lead times to customersWork with the commercial manager to manage strategic hospital shortages by proactive engagement with Key accounts on key shortages, utilise all data available to use to help forecast demand, contact by phone individual accounts that we know are users of the product and gain an orderAttend National conferences where customer grouping are present and utilise the opportunity to build sustainable relationships for the future.Work to ensure documentation and reporting of Adverse Drug Reactions and Quality Defects to the HPRA, Uniphar’s Responsible Person and the Pharmasource Quality LeadAssist in the coordination, implementation and follow up of regulatory agencies, internal audits and customer auditsSupport Management on all department projects where requiredQUALIFICATION, EXPERIENCE & SKILLS REQUIREDRelevant professional qualifications are advantageousRequired: Must have extensive EMP product knowledge and a deep understanding of all issues specific to the supply of EMP productsMust have 3 years minimum experience in a customer service role in the pharmaceutical sectorPrevious experience with SAP is essentialFlexibility: It is essential that the candidate be able to provide flexibility to the function. Specifically, this may require extra hours during busy periods.Have good IT skills (MS Office, PowerPoint, Excel etc).Requires clear diction and a commitment to excellent customer serviceCOMPETENCIESCommunicates in a professional manner and effectively manages customer liaisonWorks well within a team, flexible and shows supportDemonstrates ambition and initiative in their workOpen to change in a fast-moving industry and to new learningSelling skills and an ability to get a customer to commit.Be results orientated to achievement of team budgetShould adhere to the service values of Uniphar WholesaleExcellent communications skills including verbal, written and presentation.Company BackgroundUniphar Group is a leading service provider within the pharmaceutical and healthcare sector headquartered in Ireland. We have grown significantly in recent years, both organically and through acquisition. We now employ over 2,300 people at 15 office locations and depots in Ireland, the UK, Europe and the United States, and intend to expand further into the global market.Operating a strong service-based culture and working closely with our partners, we provide an innovative range of services and integrated solutions based on our core capabilities. These services include product distribution, outsourcing and resourcing, multichannel account management, data analytics, market access and patient management solutions into the pharmaceutical and medical devices sectors. The business is divided into three trading divisions: Supply Chain & Retail Services, Product Access Services and Commercial & Clinical Services.Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies, hospitals and veterinary surgeons in Ireland. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life Allcare and Hickeys brands.Our Product Access Services businesses support healthcare professionals and their patients to access unlicensed or otherwise difficult to procure medicines. Within the division we now concentrate on two specific business areas: On Demand Access and Exclusive Access. Uniphar, through the PharmaSource, has had a lot of success in this area, thanks to our strong pharmacy relationships and our ability to access two million pharmaceutical products through 100 global suppliers.Our Commercial & Clinical division provide outsourced services, specifically sales, marketing and multichannel account management to pharmaco-medical manufacturers, and distribution and support services to medical device manufacturers. Uniphar offer a fully integrated multi-channel account management solution that is supported through market data, insights and digital programmes. We integrate these programmes with our supply chain and distribution capability to provide a full end to end service to manufacturers.The three trading divisions work in synergy to allow us to support our healthcare professional and manufacturer customers to provide their patients and communities with the medicines and care that they need.People & CultureAt the core of Uniphar Group are its people and our employees are the driving force of the business. Uniphar is passionate about hiring and developing high-potential individuals and giving them fast track, long-term careers.The company hires more than anything on cultural fit and potential to grow within the business. It is a fast-moving business in an industry that is going through a lot of change – this means our people must be adaptable, quick thinking and focused on results.In order to succeed in Uniphar you will be smart, down to earth, highly commercial and driven. You will need to be flexible in how you think and a strong problem solver. We would hope that you would have a little bit of entrepreneurial flair and a nose for what is possible. You will also need to be a good leader, able to get the best from your own team and to work cross functionally and interact effectively with people at all levels of the business.#unipharsupplychainretailPlease note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.