Senior Administrator - Desk Side Services, AMT Asset Management Software

HCL Technologies Limited; Cork; On-site; EUR 42,000 - 65,000; Full time

Job summary

HCL Technologies Limited Ireland is seeking a Senior Administrator in Desk Side Services to deliver expert IT support for executives across onsite and remote environments. You will troubleshoot complex issues, install and upgrade hardware/software, and support collaboration and AV needs for high-visibility meetings.

The role requires 2+ years in desktop hardware, Microsoft 365, and executive support. A bachelor’s degree or equivalent IT experience is expected, with on-call flexibility.

Qualifications

• 2+ years’ experience in desktop hardware, operating systems, smartphones, bar code, scanners and printers.
• 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years’ experience in business communication platforms such as messaging, video conferencing.

Responsibilities

• Deliver world-class IT support to onsite and remote executives.
• Independently resolve complex, break/fix issues in person or via telephone.
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services.
• Provide technical support to Office Services as needed.
• Provide recommendations regarding new technologies to better support all executives, and users.

Skills

Desktop hardware

Microsoft 365

Executive support

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft 365 suite

AV/conferencing tools

Job description

Senior Administrator - Desk Side Services, AMT Asset Management Software Senior Administrator - Desk Side Services, AMT Asset Management Software Ireland Job Description Senior Administrator - Desk Side Services, AMT Asset Management Software Cork, Munster

Job Summary

OSS Tech is responsible for providing support to GEHC staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers, scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills

Key Responsibilities

Key Responsibilities to include but are not limited to:

• Deliver world-class IT support to onsite and remote executives
• Independently resolve complex, break/fix issues in person or via telephone
• Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide technical support to Office Services as needed
• Provide recommendations regarding new technologies to better support all executives, and users
• Perform regular walkthroughs to provide proactive support to high visible individuals
• Acts as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming support requests in a timely manner including off hours
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Set reasonable expectations that can be counted on
• Present the facts transparently to promote collaborative solutions
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction
• Highest degree of professionalism and integrity
• Flexibility to be on call during off hours and weekends
• Ability to research and test new technologies and solutions
• Time management and organizational skills

Skill Requirements

• 2+ years’ experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers.
• 2+ years’ experience in Microsoft 0365 products (Windows, Office, Outlook, Teams, etc.)
• 2+ years’ experience in business communication platforms such as messaging, video conferencing,

Other Requirements

Bachelor’s degree or equivalent experience (i.e. 5+ years’ experience in an IT technical role)

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.