Event Technology Systems Manager

VenuesWorld; Dublin; Hybrid; EUR 35,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Hybrid work environment

CPD opportunities

PRSA retirement scheme

Job summary

VenuesWorld is seeking an Event Technology Systems Manager to lead the configuration, administration and optimisation of enterprise registration platforms for international conferences and corporate events across Europe, North America, Asia and the Middle East.

The role combines enterprise software administration, digital platform management, and data governance to deliver secure, scalable delegate registration and payments for multinational clients.

Qualifications

• Essential - Minimum 2-3 years' experience administering enterprise registration or event management platforms, with Stova or Cvent.
• Desirable - Familiarity with CrowdComms or equivalent attendee engagement platforms; GDPR knowledge.

Responsibilities

• Configure, administer and maintain enterprise event registration platforms including Stova and Cvent; design complex online registration workflows for delegates, speakers, sponsors and exhibitors.
• Configure registration logic, payment processing, communications, reporting and automated workflows; monitor platform performance and implement improvements.
• Build and manage event websites and digital registration portals; deploy event mobile applications and support virtual/hybrid platforms; manage integrations between platforms.
• Analyse client requirements and translate into technical platform configurations; drive efficiency and delegate experience via automation and AI-enabled workflows.
• Manage large international delegate databases; maintain data quality and GDPR-compliant processing; produce operational and analytical reports for internal teams and clients.
• Provide technical consultation to international clients; deliver user support for registration platforms; resolve issues and provide training to clients and internal teams.
• Coordinate on-site registration technical delivery for multiple events; travel internationally as needed; support financial reconciliation of online payments.
• Identify opportunities for automation; evaluate emerging technologies; document configurations and standards.

Skills

Field Drive

Enterprise SaaS platforms

Workflow automation

Event technology platforms

Mobile event applications

Data analysis and reporting

AI productivity tools

CRM and registration systems

Tools

Stova

Cvent

CrowdComms

Field Drive

Microsoft Excel

Job description

The Event Technology Systems Manager is a specialist in the implementation, configuration, administration and optimisation of enterprise event technology platforms supporting international conferences and corporate events across Europe, North America, Asia and the Middle East.

The role combines enterprise software administration, digital platform management, workflow automation and data governance to deliver secure, scalable and efficient delegate registration & payment solutions for multinational clients. The successful candidate acts as the technical lead for registration systems throughout the event lifecycle, ensuring high levels of system performance, data integrity and user experience.

TECHNICAL SKILLS

• Field Drive
• Enterprise SaaS platforms
• Workflow automation
• Event technology platforms
• Mobile event applications
• Data analysis and reporting
• AI productivity tools
• CRM and registration systems

PURPOSE OF THE ROL

The successful candidate acts as the technical lead for registration systems throughout the event lifecycle, ensuring high levels of system performance, data integrity and user experience.

KEY RESPONSIBILITIES

• Enterprise Registration Systems - Configure, administer and maintain enterprise event registration platforms including Stova and Cvent. Design complex online registration workflows for delegates, speakers, sponsors and exhibitors.
• Configure registration logic, payment processing, communications, reporting and automated workflows. -Monitor platform performance and implement continuous system improvements.
• Digital Platform Development - Build and manage event websites and digital registration portals. Configure and deploy event mobile applications. Support virtual and hybrid event platforms. Manage integrations between registration platforms, websites and digital engagement solutions.
• Business Systems Analysis - Analyse client requirements and translate into technical platform configurations. Recommend technology solutions to improve operational efficiency and delegate experience. Configure automated communication workflows using enterprise event technology platforms. Support implementation of AI-enabled process improvements and workflow automation.
• Data Management and Governance - Manage large international delegate databases. Maintain data quality, validation rules and GDPR-compliant processing. Produce operational and analytical reports for internal teams and clients. Ensure secure handling of confidential personal and financial information.
• Client Technology Support - Provide technical consultation to international corporate clients throughout project delivery. Deliver user support for registration platforms and digital event applications. Resolve technical issues affecting registration systems and digital event platforms. - Provide training and guidance to clients and internal project teams.
• Operational Delivery - Support simultaneous delivery of multiple international events. Coordinate technical aspects of on-site registration systems. Travel internationally where required to oversee deployment of digital registration solutions. Support financial reconciliation of online payment systems and reporting.
• Continuous Improvement - Identify opportunities for automation and process optimisation. Evaluate emerging technologies relevant to event management. Integrate AI tools into operational workflows where appropriate. Document system configurations, procedures and technical standards.

REQUIRED SKILLS AND EXPERIENCE

Essential - Minimum 2-3 years' experience administering enterprise registration or event management platforms. Demonstrated expertise with Stova, Cvent or equivalent enterprise SaaS platforms. Experience configuring event websites and mobile event applications. Experience implementing workflow automation and digital communication platforms.Strong understanding of database management and data quality processes. Advanced IT literacy including Microsoft Office and Excel. Experience managing multiple concurrent technical projects. Excellent written and verbal English communication skills. Strong analytical and problem-solving abilities. Experience supporting multinational corporate clients.

Desirable - Experience with CrowdComms or equivalent attendee engagement platforms. Knowledge of CRM integrations and API-enabled workflows. Experience with AI-assisted operational automation. Experience supporting virtual and hybrid events. Familiarity with GDPR compliance and information governance.

REPORTING STRUCTURE

Reports to the Operations Director. Part of a virtual team including: Project Managers, Finance Manager, International Destination Management Teams, Client Event Teams and External Technology Providers

SUMMARY

The Event Technology Systems Manager is a specialist in the implementation, configuration, administration and optimisation of enterprise event technology platforms supporting international conferences and corporate events across Europe, North America, Asia and the Middle East.

The role combines enterprise software administration, digital platform management, workflow automation and data governance to deliver secure, scalable and efficient delegate registration & payment solutions for multinational clients. The successful candidate acts as the technical lead for registration systems throughout the event lifecycle, ensuring high levels of system performance, data integrity and user experience.

TECHNICAL SKILLS

• Stova
• Cvent
• CrowdComms
• Field Drive
• Enterprise SaaS platforms
• Workflow automation
• Event technology platforms
• Digital content management
• Website administration
• Mobile event applications
• Microsoft Excel
• Data analysis and reporting
• AI productivity tools
• CRM and registration systems

PURPOSE OF THE ROL

The successful candidate acts as the technical lead for registration systems throughout the event lifecycle, ensuring high levels of system performance, data integrity and user experience.

KEY RESPONSIBILITIES

• Enterprise Registration Systems - Configure, administer and maintain enterprise event registration platforms including Stova and Cvent. Design complex online registration workflows for delegates, speakers, sponsors and exhibitors.
• Configure registration logic, payment processing, communications, reporting and automated workflows. -Monitor platform performance and implement continuous system improvements.
• Digital Platform Development - Build and manage event websites and digital registration portals. Configure and deploy event mobile applications. Support virtual and hybrid event platforms. Manage integrations between registration platforms, websites and digital engagement solutions.
• Business Systems Analysis - Analyse client requirements and translate into technical platform configurations. Recommend technology solutions to improve operational efficiency and delegate experience. Configure automated communication workflows using enterprise event technology platforms. Support implementation of AI-enabled process improvements and workflow automation.
• Data Management and Governance - Manage large international delegate databases. Maintain data quality, validation rules and GDPR-compliant processing. Produce operational and analytical reports for internal teams and clients. Ensure secure handling of confidential personal and financial information.
• Client Technology Support - Provide technical consultation to international corporate clients throughout project delivery. Deliver user support for registration platforms and digital event applications. Resolve technical issues affecting registration systems and digital event platforms. - Provide training and guidance to clients and internal project teams.
• Operational Delivery - Support simultaneous delivery of multiple international events. Coordinate technical aspects of on-site registration systems. Travel internationally where required to oversee deployment of digital registration solutions. Support financial reconciliation of online payment systems and reporting.
• Continuous Improvement - Identify opportunities for automation and process optimisation. Evaluate emerging technologies relevant to event management. Integrate AI tools into operational workflows where appropriate. Document system configurations, procedures and technical standards.

REQUIRED SKILLS AND EXPERIENCE

Essential - Minimum 2-3 years' experience administering enterprise registration or event management platforms. Demonstrated expertise with Stova, Cvent or equivalent enterprise SaaS platforms. Experience configuring event websites and mobile event applications. Experience implementing workflow automation and digital communication platforms.Strong understanding of database management and data quality processes. Advanced IT literacy including Microsoft Office and Excel. Experience managing multiple concurrent technical projects. Excellent written and verbal English communication skills. Strong analytical and problem-solving abilities. Experience supporting multinational corporate clients.

Desirable - Experience with CrowdComms or equivalent attendee engagement platforms. Knowledge of CRM integrations and API-enabled workflows. Experience with AI-assisted operational automation. Experience supporting virtual and hybrid events. Familiarity with GDPR compliance and information governance.

REPORTING STRUCTURE

Reports to the Operations Director. Part of a virtual team including: Project Managers, Finance Manager, International Destination Management Teams, Client Event Teams and External Technology Providers

WHAT IS IN IT FOR YOU?

• Attractive basic salary to reflect the quality of the candidate, with a generous bonus to reflect contribution to the team & the business.
• You will be part of an international company that has an established global reach and a broad client portfolio
• You will be part of a fun, strong, driven and ambitious team
• Your work will be fully supported by very experienced operational teams both at our head office in Dublin and across the global VenuesWorld partner network

PACKAGE DETAILS

• 38 Hours per week
• Salary Range EUR 35,000 - 43,000
• 22 days holidays plus your birthday and Good Friday
• Allowance for Gym membership
• Health Insurance
• Active social programme including team away events, Christmas party, Summer social etc.
• Opportunity for formal upskilling and CPD.
• Hybrid work environment
• Access to Personal Retirement Scheme (PRSA)

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