Evening Store Team Lead - Customer Experience

Centra; Naas; On-site; EUR 30,000 - 38,000; Full time

Job summary

Centra in Naas is seeking an Evening Supervisor to lead a frontline team and ensure exceptional customer service in a busy retail setting. You will motivate staff, manage shifts, and uphold store standards while delivering a positive shopping experience for customers.

The role requires at least 1 year in a customer service role, strong communication, and the ability to work well under pressure in a fast-paced environment. This is a full-time position at Monread Rd, Naas.

Qualifications

• Minimum 1 year experience in a customer service facing role.
• Excellent communication skills.
• The ability to work as part of a team in a fast-paced environment.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Be approachable and a role model who leads by example and encourages teamwork and a positive attitude in the workplace.
• Liaise with the day management/supervisors on any changes to layouts and ensure changes are correctly implemented.
• Set the standard for other employees in relation to rotation, merchandising and facing off.
• Assist in the induction, training and development of employees.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Excellent communication

Teamwork

Multi-tasking under pressure

Job description

Centra in Naas is seeking an Evening Supervisor to lead a frontline team and ensure exceptional customer service in a busy retail setting. You will motivate staff, manage shifts, and uphold store standards while delivering a positive shopping experience for customers.

The role requires at least 1 year in a customer service role, strong communication, and the ability to work well under pressure in a fast-paced environment. This is a full-time position at Monread Rd, Naas.