EV Operations Engineer: Field & Remote Support

Capaciteam; Dublin; Hybrid; EUR 54,000 - 72,000; Full time

Job summary

Capaciteam seeks an experienced EV Operations Engineer to join its technical operations team in Dublin. The role blends remote troubleshooting with field-based intervention to keep live EV charging networks highly available and customers satisfied.

You will support customers and charging infrastructure, diagnose issues, coordinate with engineering, suppliers and field teams, and manage incidents to resolution.

Qualifications

• 3+ years’ experience in technical operations within EV charging, energy, IoT, telecoms or a related technical environment.
• Strong troubleshooting and problem-solving ability.
• Experience with ticketing or CRM platforms.

Responsibilities

• Provide first- and second-line technical support for EV charging equipment and software platforms.
• Diagnose and resolve charger functionality, connectivity and configuration issues.
• Respond to support requests via phone, email and ticketing systems in line with SLAs.
• Monitor live charging infrastructure for performance, uptime and alerts.
• Guide customers through remote troubleshooting and corrective procedures.
• Escalate complex issues to engineering, product, supplier or field-service teams.
• Track supplier tickets, warranty issues and equipment returns through to resolution.
• Maintain accurate records of support cases and known issues.
• Assist onboarding of new customers and provide guidance on charger usage.
• Configure and support AC EV charging equipment.
• Attend customer sites to investigate or repair charger issues.
• Support stock/inventory management for technical equipment.

Skills

EV operations

Troubleshooting

Customer support

Field service

Education

Electrical Engineering

Electronics

IT or related discipline

Tools

Ticketing systems

CRM platforms

Job description

Capaciteam seeks an experienced EV Operations Engineer to join its technical operations team in Dublin. The role blends remote troubleshooting with field-based intervention to keep live EV charging networks highly available and customers satisfied.

You will support customers and charging infrastructure, diagnose issues, coordinate with engineering, suppliers and field teams, and manage incidents to resolution.