EU Fraud & FinCrime Ops Lead

Monzo; Dublin; Hybrid; EUR 77,000 - 96,000; Full time

Benefits offered by this job

Hybrid working

Learning budget

Pension scheme

Annual leave

Wellbeing benefits

Job summary

Monzo in Dublin is seeking a Senior Fraud Operations Manager to oversee outsourced partners and deliver data-driven fraud and disputes leadership. You will work across products, including current and business accounts, partnering with data science, data engineering, and technology teams to implement robust fraud controls.

The role emphasizes strategic oversight, SLA management, and hands-on execution, with a strong focus on reducing fraud risks and improving key metrics within the EU expansion

Qualifications

• In-depth data analysis expertise.
• Strong understanding of day-to-day fraud operations and models.
• Experience overseeing outsourcing partners and SLAs.
• Ability to drive action with product teams based on fraud metrics.
• Collaboration with data science, data engineering, product and tech teams.

Responsibilities

• Drive oversight of outsourcing partners for fraud and disputes operations.
• Monitor fraud and disputes metrics and work with product teams to address trends.
• Balance hands-on execution with strategic thinking to align teams with fraud vision.
• Help build and oversee tech-enabled fraud monitoring and alert systems.
• Support and produce committee packs for the Director of FinCrime, Fraud and Disputes.

Skills

Data analysis

Fraud operations

Outsourcing management

Stakeholder management

Cross-functional collaboration

Problem solving

Job description

Monzo in Dublin is seeking a Senior Fraud Operations Manager to oversee outsourced partners and deliver data-driven fraud and disputes leadership. You will work across products, including current and business accounts, partnering with data science, data engineering, and technology teams to implement robust fraud controls.

The role emphasizes strategic oversight, SLA management, and hands-on execution, with a strong focus on reducing fraud risks and improving key metrics within the EU expansion