ETF Client Service Lead

Brown Brothers Harriman; Dublin; On-site; EUR 65,000 - 85,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Client Service Supervisor - ETF in Dublin to lead the AP Services team, handling day-to-day operations and client queries. You will collaborate with clients and internal departments to deliver accurate, timely services and drive high client satisfaction.

The role requires deep fund accounting expertise, strong relationship-building skills, and a proactive approach to resolving client issues.

Qualifications

• We are looking for someone who is committed to using their deep level of expertise in fund accounting and financial products to deliver outstanding client service.
• Minimum 3 years of experience in similar role.
• You should be highly team oriented, committed to operating in the best interests of the company and the team and passionate about what you do.
• You will need to be experienced in daily mutual fund accounting activities and have a strong understanding of portfolio impacting aspects such as portfolio hedging, performance fees, or dilution levies.
• We value diverse experiences.

Responsibilities

• Provide filtering and escalation for client and authorized participant requests; Serve as an escalation point for client service issues and deliverables.
• Establish appropriate contacts within client organizations and internal departments.
• Anticipate and identify clients' needs in order to match BBH products and services to those needs.
• Build overall credibility and foster trust with clients.
• Coordinate and follow up on client meetings and deliverables.
• Exhibit a sound understanding of BBH and industry products and services.
• Develop key internal relationships to proactively aid in the resolution of client issues.
• Lead and participate in inter-departmental committees and project teams.
• Manage performance issues and disciplinary process for employees falling below set expectations.
• Complete and oversee the completion of the BBH annual performance review process.

Skills

Fund accounting

Client service

Team leadership

Job description

Brown Brothers Harriman (BBH) is seeking a Client Service Supervisor - ETF in Dublin to lead the AP Services team, handling day-to-day operations and client queries. You will collaborate with clients and internal departments to deliver accurate, timely services and drive high client satisfaction.

The role requires deep fund accounting expertise, strong relationship-building skills, and a proactive approach to resolving client issues.