ES Operations & Program Specialist - Polish speaking

Leadout Capital; Dublin; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Employee Success People Services is seeking an ES Operations & Program Sr. Specialist with 4–5 years in HR operations or shared services. You will manage data queue operations across EMEA and globally, supporting a Poland expansion and future regional/global programs.

You will apply Polish HR operations expertise, ensure compliance, and drive scalable program delivery while partnering with Recruiting, Payroll, and Legal teams. Workday HCM expertise and AI-driven self-service play a key role.

Formación

• 4-5 years of HR operations or Shared Services experience.
• Fluency in Polish and English (written and spoken).
• Hands-on with Workday HCM and HR ticketing systems like Salesforce Service Cloud.
• Solid understanding of Polish labor law and HR compliance requirements.

Responsabilidades

• Go-Live Ownership: lead Poland expansion readiness and policy mapping.
• Apply Polish HR operations and labor law knowledge for compliant regional stand-up.
• Stabilization first: prioritize Poland support before broader queue management.
• Scalable program delivery: extend ES operations to additional EMEA markets and global initiatives.
• Support regional processes including leave, benefits administration, and core time-off policies.
• Champion self-service: author articles and leverage AI insights to reduce case volumes.
• Manage escalated inquiries using Salesforce Service Cloud and other tools.
• Participate in UAT and train global teams on new processes and workflows.
• Execute Workday HCM transactions across Hire-to-Retire lifecycle with data integrity.
• Monitor queue metrics and drive process improvements.
• Collaborate with Recruiting, Payroll, Employee Relations, and Legal/Compliance teams.

Conocimientos

Polish & English fluency

HR operations background

Stakeholder collaboration

Educación

Bachelor's degree

Herramientas

Salesforce Service Cloud

Workday HCM

HR ticketing system

Descripción del empleo

The Experience

Employee Success People Services is evolving beyond traditional HR Shared Services. As we reimagine the employee experience in a digital-first world, we are strengthening our operations through knowledge-driven support, AI-enabled optimization, and content-led case deflection strategies.

We are seeking an ES Operations & Program Sr. Specialist with 4-5 years of HR operations or shared services experience. In this role, you will focus on core data queue management and daily operations across the EMEA region and globally, while contributing to strategic HR programs. Your initial flagship initiative will be helping lift and scale our support model into Poland, leveraging your background in Polish HR operations to ensure a successful go-live before taking on future regional and global programs.

What You'll Actually Be Doing

• Go-Live Ownership: Serve as the regional lead supporting our upcoming Poland expansion, including policy reviews, process mapping, and go-live readiness.
• Local Expertise: Apply Polish HR operations and labor law knowledge to ensure compliant, successful stand-up of support in the region.
• Stabilization First: This is the role's top priority - once Poland support is stable, focus expands to the broader queue management and program responsibilities below.
• Scalable Program Delivery: Adapt and scale ES operations into additional EMEA markets and global strategic initiatives as programs evolve.
• Subject Matter Support: Support regional processes, including leave of absence, benefits administration, and core time-off policies.
• Self-Service & AI Integration: Champion case deflection by identifying knowledge gaps, authoring self-service articles, and leveraging AI-driven insights to reduce case volumes.
• Complex Case Resolution: Confidentially manage escalated employee inquiries through tools including Salesforce Service Cloud, PeopleForce, and BaseCamp.
• Process Enablement: Participate in UAT testing for tool and system enhancements, and train global team members on new processes and workflows.
• Workday Administration: Execute complex Workday HCM transactions across the Hire-to-Retire lifecycle, maintaining high data integrity and compliance with local regulations.
• Queue Optimization: Monitor queue performance metrics, resolve operational bottlenecks, and drive continuous workflow improvements.
• Cross-Functional Collaboration: Partner with Recruiting, Payroll, Employee Relations, and Legal/Compliance teams to handle complex data scenarios and deliver seamless end-to-end service.
• Recruitment Support Queue: Manage cases in the Recruitment Operations Queue and process related Workday transactions.
• Background Investigations: Perform background investigation/adjudication and partner with Technology teams on system testing for enhancements.
• Mobility Guidance: Support managers with compensation, relocation, and immigration guidance for personal and business-driven moves.

You're Our Person If...

• Experience: 4-5 years in HR Operations or Shared Services, including prior experience supporting employees in Poland.
• Language Skills: Fluency in Polish and English (written and spoken).
• Systems Proficiency: Hands-on experience with Workday HCM and HR ticketing/case management systems (e.g., Salesforce Service Cloud or similar).
• Regulatory Knowledge: Solid operational understanding of Polish labor law and HR compliance requirements.
• Education: Bachelor's degree or equivalent practical experience.

Even Better If...

• Knowledge Optimization: Experience writing knowledge base articles, driving self-service adoption, or managing HR documentation ecosystems.
• AI & Automation: Familiarity with AI-powered support models, chatbot optimization, or HR process automation tools.
• Global Support: Experience in fast-paced, multi-country HR environments with shifting pro