ES Operations & Program Specialist - Polish speaking

441 SFDC Ireland Limited; Dublin; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

Salesforce, Inc. seeks an ES Operations & Program Sr. Specialist with 4–5 years in HR operations or shared services, focusing on Poland go‑live and regional/global programs.

You will manage data queue operations across EMEA and globally, collaborating with Recruiting, Payroll, and Legal teams to enable scalable HR programs while ensuring compliance. In this role, you’ll drive local Poland expertise, assist with Workday transactions, and champion AI-driven self‑service to reduce case volumes.

Formación

• 4–5 years in HR Operations or Shared Services
• Fluency in Polish and English (written and spoken)
• Solid knowledge of Polish labor law and HR compliance
• Experience with Workday HCM and HR ticketing systems

Responsabilidades

• Go‑Live Ownership: lead Poland expansion readiness and policy reviews
• Local Expertise: apply Polish HR operations and labor law knowledge
• Stabilization First: priority is stabilizing Poland support
• Scalable Program Delivery: extend ES operations to additional EMEA markets
• Subject Matter Support: assist with leave, benefits, and core time-off policies
• Self‑Service & AI: create knowledge articles and leverage AI to reduce cases
• Complex Case Resolution: manage escalations in HR tools like Workday and Service Cloud
• Process Enablement: participate in UAT and train teams on new workflows
• Workday Administration: execute Hire‑to‑Retire transactions with data integrity
• Queue Optimization: improve queue performance and resolve bottlenecks
• Cross‑Functional Collaboration: cooperate with Recruiting, Payroll, Employee Relations, and Legal/Compliance
• Recruitment Support Queue: manage recruitment cases and related Workday tasks
• Background Investigations: perform background checks and collaborate on testing
• Mobility Guidance: advise on compensation, relocation, and immigration

Conocimientos

Polish language

English language

HR operations

Data analysis

Educación

Bachelor's degree or equivalent

Herramientas

Workday HCM

HR ticketing systems

Descripción del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Employee Success People Services is evolving beyond traditional HR Shared Services. As we reimagine the employee experience in a digital‑first world, we are strengthening our operations through knowledge‑driven support, AI‑enabled optimization, and content‑led case deflection strategies.

We are seeking an ES Operations & Program Sr. Specialist with 4–5 years of HR operations or shared services experience. In this role, you will focus on core data queue management and daily operations across the EMEA region and globally, while contributing to strategic HR programs. Your initial flagship initiative will be helping lift and scale our support model into Poland, leveraging your background in Polish HR operations to ensure a successful go‑live before taking on future regional and global programs.

What You’ll Actually Be Doing

• Go‑Live Ownership: Serve as the regional lead supporting our upcoming Poland expansion, including policy reviews, process mapping, and go‑live readiness.
• Local Expertise: Apply Polish HR operations and labor law knowledge to ensure compliant, successful stand‑up of support in the region.
• Stabilization First: This is the role's top priority — once Poland support is stable, focus expands to the broader queue management and program responsibilities below.
• Scalable Program Delivery: Adapt and scale ES operations into additional EMEA markets and global strategic initiatives as programs evolve.
• Subject Matter Support: Support regional processes, including leave of absence, benefits administration, and core time‑off policies.
• Self‑Service & AI Integration: Champion case deflection by identifying knowledge gaps, authoring self‑service articles, and leveraging AI‑driven insights to reduce case volumes.
• Complex Case Resolution: Confidentially manage escalated employee inquiries through tools including Salesforce Service Cloud, PeopleForce, and BaseCamp.
• Process Enablement: Participate in UAT testing for tool and system enhancements, and train global team members on new processes and workflows.
• Workday Administration: Execute complex Workday HCM transactions across the Hire‑to‑Retire lifecycle, maintaining high data integrity and compliance with local regulations.
• Queue Optimization: Monitor queue performance metrics, resolve operational bottlenecks, and drive continuous workflow improvements.
• Cross‑Functional Collaboration: Partner with Recruiting, Payroll, Employee Relations, and Legal/Compliance teams to handle complex data scenarios and deliver seamless end‑to‑end service.
• Recruitment Support Queue: Manage cases in the Recruitment Operations Queue and process related Workday transactions.
• Background Investigations: Perform background investigation/adjudication and partner with Technology teams on system testing for enhancements.
• Mobility Guidance: Support managers with compensation, relocation, and immigration guidance for personal and business‑driven moves.

You’re Our Person If…

• Experience: 4–5 years in HR Operations or Shared Services, including prior experience supporting employees in Poland.
• Language Skills: Fluency in Polish and English (written and spoken).
• Systems Proficiency: Hands‑on experience with Workday HCM and HR ticketing/case management systems (e.g., Salesforce Service Cloud or similar).
• Regulatory Knowledge: Solid operational understanding of Polish labor law and HR compliance requirements.
• Education: Bachelor's degree or equivalent practical experience.

Even Better If…

• Knowledge Optimization: Experience writing knowledge base articles, driving self‑service adoption, or managing HR documentation ecosystems.
• AI & Automation: Familiarity with AI‑powered support models, chatbot optimization, or HR process automation tools.
• Global Support: Experience in fast‑paced, multi‑country HR environments with shifting pro

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.