Enterprise Technical Support Engineer

tsys; Dublin; On-site; EUR 55,000 - 85,000; Full time

Job summary

Global Payments is seeking a technically proficient, client-focused information specialist to provide accurate guidance and timely responses to customer inquiries. You will assess client needs, propose solutions, and document outcomes while maintaining strong relationships and upholding SLA standards.

You will research and develop proposals for new solutions, coordinate with internal teams, and ensure accurate issue tracking and resolution.

Qualifications

• Bachelor's Degree or equivalent training and experience.
• Typically minimum 4 years relevant experience.
• Experience in the credit card industry preferred.

Responsibilities

• Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services.
• Respond to inquiries from clients; understand their technical questions, assess their needs, and propose solutions.
• Undertake research and develop proposals for new solutions to solve technical problems and follow up on outstanding issues.
• Use databases or other systems to maintain up-to-date documentation.
• Lead client training on specified modules or products as required.

Skills

Client support

Technical knowledge

Problem solving

Communication skills

Research skills

Education

Bachelor's Degree

Tools

Excel macros

CRM systems

Job description

Global Payments is seeking a technically proficient, client-focused information specialist to provide accurate guidance and timely responses to customer inquiries. You will assess client needs, propose solutions, and document outcomes while maintaining strong relationships and upholding SLA standards.

You will research and develop proposals for new solutions, coordinate with internal teams, and ensure accurate issue tracking and resolution.