Partner Services Representative

Global Payments; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

Global Payments is seeking an experienced operations professional to support end-to-end partner services. The role focuses on representing the voice of the partner, managing multi-channel communications, and delivering timely, insightful responses in line with service level agreements.

You will build strong relationships with partners and internal teams, identify operational improvements, and help drive business growth across global payments initiatives.

Qualifications

• 2+ years experience in an operations environment involving account management or customer support.

Responsibilities

• End to End operations Support.
• Effectively represent the voice of the partner across the business.
• Manage communication with Partners over assigned/supported channels.
• Provide insights on current or outlying issues connected with Service offering.
• Manage expectations related to service delivery and partnerships.
• Provide answers and support in a timely and professional manner, adhering to contractual SLA’s.
• Develop in-depth knowledge of partner priorities, challenges and initiatives.

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What you’ll own

• End to End operations Support
• Effectively represent the voice of the partner across the business
• Manage communication with Partners over assigned/supported channels
• Provide insights on current or outlying issues connected with Service offering
• Manage expectations related
• Provide answers / support in a timely and professional manner, adhering to contractual SLA’s
• In-depth knowledge of Partner priorities, challenges and initiatives, becoming a trusted advisor
• Proactively anticipate needs and potential problems; provide guidance on areas for operational improvements that yield business benefits for and our customers/partners
• Manage communication between the Partner and internal and external stakeholders
• Gather information and effectively transfer this information between the Partner and additional departments to achieve resolutions or answers.
• Work across functions to solve partner problems.
• Identify root cause of the problem, establish and implement a solution, identify ways to mitigate future occurrence, and communicate with partner on problem resolution.
• Review reporting and provide insights on trends and issue resolution
• Manage and create processes connected with Partner Services – be an expert in internal knowledge sources
• Drive improvement opportunities and changes that help the business grow and support the Partners

What you’ll bring

• Demonstrate excellent customer support knowledge
• Demonstrate excellent device and process knowledge
• Excellent business customer, stakeholder and team relationships
• Understand an indirect sales model

It’s a bonus if you have Minimum of 2 years demonstrate work experience in an operations environment involving account management or customer support

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].