Enterprise Tech Support & Solutions Consultant

Global Payments; Ireland; On-site; EUR 60,000 - 80,000; Full time

Job summary

Global Payments is seeking a technical client support professional in Ireland to provide accurate information and guidance on our payment solutions. You will respond to client inquiries, assess needs, and promote suitable solutions while maintaining up‑to‑date documentation.

The role requires strong research abilities, experience in consulting with clients, and the capacity to lead training on modules and products. Excellent communication with diverse teams is essential.

Qualifications

• Bachelor's Degree or equivalent training/experience.
• Typically 4+ years of relevant experience, including client consulting to meet business needs.

Responsibilities

• Provide accurate and timely technical information and assistance to clients.
• Respond to client inquiries; assess needs and promote solutions.
• Undertake research and develop proposals for new solutions to solve problems.
• Use databases or systems to maintain up‑to‑date documentation.
• Lead client training on specified modules or products.
• Translate for internal teams and stakeholders.

Skills

Knowledge base

Client research

Issue resolution

Internal communication

Client training

Education

Bachelor's Degree

Tools

Microsoft Office

Excel macros

Job description

Global Payments is seeking a technical client support professional in Ireland to provide accurate information and guidance on our payment solutions. You will respond to client inquiries, assess needs, and promote suitable solutions while maintaining up‑to‑date documentation.

The role requires strong research abilities, experience in consulting with clients, and the capacity to lead training on modules and products. Excellent communication with diverse teams is essential.