Enterprise Technical Success Manager — Drive Adoption & Value

New Relic; Dublin; On-site; EUR 50,000 - 70,000; Full time

Job summary

New Relic is seeking an Associate Technical Success Manager in Dublin, Ireland. This role focuses on building technical relationships with enterprise customers, ensuring value realization through effective onboarding, training, and support.

The ideal candidate will possess foundational technical skills, strong communication abilities, and a proactive approach to problem-solving. Join us to empower customers and enhance their experience with our innovative platform.

Qualifications

• Foundational knowledge of Kubernetes, cloud environments, and observability platforms.
• Initial experience or strong interest in technical customer-facing roles.
• Ability to communicate technical concepts clearly.
• Ability to build positive relationships with stakeholders.
• Proactive, problem-solving approach to customer challenges.
• Ability to collaborate effectively within a team environment.

Responsibilities

• Guide customers during onboarding and address hurdles to drive consumption.
• Lead training sessions and create resources for users.
• Design and execute Mutual Activity Plans with clear milestones.
• Use insights from interactions for business reviews.
• Engage proactively with customers to mitigate churn risks.
• Build strong connections with technical stakeholders.
• Keep users informed about new features and provide refresher training.
• Support the identification and development of expansion opportunities.
• Work with stakeholders to quantify the impact of solutions.

Skills

Technical Proficiency

Customer-Facing Aptitude

Effective Communication Skills

Relationship Building

Solution-Oriented Mindset

Collaborative Team Player

Tools

Kubernetes

AWS

Azure

Google Cloud Platform

Java

PHP

.NET

Ruby

Node.js

Python

SQL scripting

Job description

New Relic is seeking an Associate Technical Success Manager in Dublin, Ireland. This role focuses on building technical relationships with enterprise customers, ensuring value realization through effective onboarding, training, and support.

The ideal candidate will possess foundational technical skills, strong communication abilities, and a proactive approach to problem-solving. Join us to empower customers and enhance their experience with our innovative platform.