Observability Support Engineer – Cloud & Linux Expert

New Relic, Inc.; Dublin; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Flexible work model

Hybrid/Remote options

Career training opportunities

Job summary

New Relic, Inc. is seeking a Support Engineer in Ireland to assist customers with installation, configuration and data exploration tasks. You will work with multiple teams to resolve complex problems, leveraging strong troubleshooting skills and a customer-centric approach.

In this role you’ll collaborate with software engineers, provide feedback on features, and continuously expand your knowledge of New Relic products. A flexible, hybrid/remote work model is supported.

Qualifications

• Has a track record of providing superior end-user software support via email, phone, and social media.
• Love delighting customers, even those who are having a tough day.
• Experience building, maintaining, and/or monitoring servers in an enterprise environment.
• A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
• Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes.
• Has experience with web technologies and cloud infrastructures: Web Servers (Windows or Linux), OS Distributions, network and systems troubleshooting tools.

Responsibilities

• Collaborate across teams to assist in solving complex technical customer problems across our product suite
• Strong analytical and technical troubleshooting skills
• Impeccable customer service skills and display genuine empathy towards customers.
• Work closely with our software engineering teams to resolve advanced customer issues.
• Support New Relic customers by resolving various installation, configuration, and data exploration requests.
• Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
• Advance your skills through additional training and exposure to other features and capabilities of our Products

Skills

Customer support

Analytical thinking

Empathy for customers

Team collaboration

Linux basics

Web hosting concepts

Cloud platforms

AWS experience

Docker

Kubernetes

Tools

Docker

Kubernetes

OpenShift

Ansible

Chef

Puppet

Job description

New Relic, Inc. is seeking a Support Engineer in Ireland to assist customers with installation, configuration and data exploration tasks. You will work with multiple teams to resolve complex problems, leveraging strong troubleshooting skills and a customer-centric approach.

In this role you’ll collaborate with software engineers, provide feedback on features, and continuously expand your knowledge of New Relic products. A flexible, hybrid/remote work model is supported.