Associate Technical Success Manager - Remote Impact

United States Digital Space LLC; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

New Relic is seeking an Associate Technical Success Manager to steward the technical relationship with its largest enterprise customers. You will drive consumption, work with Account Executives to demonstrate value, and guide customers from onboarding to ongoing value realization, ensuring high satisfaction.

Responsibilities include guiding onboarding, enabling users through training, managing activity milestones, and contributing insights for business reviews. Visa sponsorship is not available.

Qualifications

• Foundational knowledge of Kubernetes and cloud environments.
• Experience in technical customer-facing roles preferred.
• Ability to communicate complex concepts clearly to varied audiences.

Responsibilities

• Own the technical relationship with enterprise customers and drive adoption of the platform.
• Lead customer onboarding journey, monitor usage, and guide value realization.
• Partner with sales to identify expansion opportunities and build business cases.
• Provide regular value metrics and dashboards to stakeholders.

Skills

Customer-facing aptitude

Effective communication

Relationship building

Collaborative team player

Problem solving

Tools

Kubernetes

Cloud platforms (AWS/Azure/GCP)

SQL scripting

Job description

New Relic is seeking an Associate Technical Success Manager to steward the technical relationship with its largest enterprise customers. You will drive consumption, work with Account Executives to demonstrate value, and guide customers from onboarding to ongoing value realization, ensuring high satisfaction.

Responsibilities include guiding onboarding, enabling users through training, managing activity milestones, and contributing insights for business reviews. Visa sponsorship is not available.