Observability Platform Support Engineer

New Relic; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

New Relic in Dublin is seeking a Support Engineer to help customers troubleshoot complex issues across our product suite. You will collaborate with engineering, sales, and customer success to resolve installation, configuration, and data exploration requests while upholding exceptional service.

The role emphasizes hands-on learning, training, and empathy for users, with opportunities to influence product improvements through feedback and to grow your technical expertise in Linux, cloud

Qualifications

• Experience providing end-user software support via email, phone, and social media.
• Strong customer empathy and communication skills.
• Experience with Linux-based hosting environments.
• Familiarity with cloud platforms (AWS) and containerization (Docker, Kubernetes).

Responsibilities

• Collaborate across teams to assist in solving complex technical customer problems across our product suite
• Strong analytical and technical troubleshooting skills
• Impeccable customer service skills and display genuine empathy towards customers.
• Work closely with our software engineering teams to resolve advanced customer issues.
• Support New Relic customers by resolving various installation, configuration, and data exploration requests.
• Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
• Advance your skills through additional training and exposure to other features and capabilities of our Products

Skills

Linux administration

AWS

Docker

Kubernetes

OpenShift

Web technologies

Customer support

Problem solving

Automation

Tools

OpenShift

Job description

New Relic in Dublin is seeking a Support Engineer to help customers troubleshoot complex issues across our product suite. You will collaborate with engineering, sales, and customer success to resolve installation, configuration, and data exploration requests while upholding exceptional service.

The role emphasizes hands-on learning, training, and empathy for users, with opportunities to influence product improvements through feedback and to grow your technical expertise in Linux, cloud