Early Life Specialist

tsys; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Private health insurance (VHI)

Pension scheme with company 7%

Stock purchase options

Bike to work scheme

Job summary

Global Payments Inc. in Dublin is seeking a Customer Onboarding Specialist to welcome new clients by phone and email and guide them through their first transactions. This hybrid role requires engaging with customers and coordinating across teams to ensure flawless setup.

You will monitor progress over 30–90 days, record activity in the CRM, and help customers grow confidence using our payments solutions. Strong communication and problem solving are essential.

Qualifications

• Excellent phone manner and communication skills.
• Experience in a customer facing or account management role preferred.
• Technical skills with virtual terminals, eCommerce platforms and POS systems.

Responsibilities

• Contact newly onboarded customers by phone and email as part of the welcome process.
• Monitor customer progress during the first 30–90 days, ensuring successful first transactions.
• Identify common early issues and liaise with relevant departments to implement solutions.
• Manage customer relationships and set expectations.
• Maintain CRM records with call notes and scheduled interactions.
• Develop knowledge of product portfolio and payments industry changes.
• Conduct scheduled follow-ups and provide support or troubleshooting.
• Perform additional ad hoc duties when required.

Skills

Phone communication

Customer relationship management

Technical skills with payment tools

Ecommerce/payments/fintech experience

Excel

Google Sheets

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home.

Job Description

What Part Will You Play?

• Responsible for contacting newly boarded customers via phone and email as part of the welcome process.
• Responsible for monitoring customer progress in their first 30 - 90 days, ensuring successful first transactions.
• Identifies common early stage issues and liaises with relevant departments to implement solutions.
• Manages customer relationships and expectations.
• Maintains customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.
• Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
• Conduct scheduled follow ups and offer support or troubleshooting.
• Additional ad hoc duties when required.

Preferred Qualifications

• Excellent phone manner and communication skills
• Previous experience in a customer facing or account management role is a plus
• Technical skills, ideally with virtual terminals, eCommerce platforms and Point of sale systems
• Experience in a customer facing role within ecommerce, payments or fintech industries

Desired Skills and Capabilities

• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
• Soft Skills - Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred.
• Communication - Effective listener and communicator who is able to establish long lasting customer relationships

Benefits

• 25 days annual leave
• Private health insurance through VHI healthcare
• Pension scheme with company contributions up to 7%
• Stock purchase options available
• Bike to work scheme

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] .