Early Life Specialist

Global Payments; Dublin; Hybrid; EUR 40,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Private health insurance through VHI

Pension scheme with company up to 7%

Stock purchase options

Bike to work scheme

Job summary

Global Payments in Ireland is seeking a proactive Customer Success Associate to join our hybrid Dublin team. You will contact newly boarded customers by phone and email, monitor progress in the first 30–90 days, and help ensure successful first transactions.

You’ll manage customer relationships, keep CRM records up to date, and collaborate with internal teams to resolve issues. Prior experience in ecommerce/payments is a plus; 25 days leave and healthcare are among the benefits.

Qualifications

• Excellent phone manner and communication skills.
• Experience in a customer facing or account management role is a plus.
• Technical skills with virtual terminals, eCommerce platforms and POS systems.
• Experience in ecommerce, payments or fintech industries.

Responsibilities

• Contact newly boarded customers via phone and email during welcome process.
• Monitor customer progress in first 30–90 days to ensure successful first transactions.
• Identify early issues and liaise with departments to implement solutions.
• Manage customer relationships and expectations.
• Maintain CRM records with call notes and interactions.
• Develop knowledge of product portfolio and payments industry changes.
• Conduct follow ups and provide troubleshooting or support.
• Perform additional ad hoc duties as required.

Skills

Phone communication

Customer facing

Account management

POS systems

eCommerce

Tools

Google Sheets

Microsoft Excel

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in‑class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

This is a hybrid role with 3 days working from our office based in Dublin city centre and 2 days working from home.

Job Description What Part Will You Play?

• Responsible for contacting newly boarded customers via phone and email as part of the welcome process.
• Responsible for monitoring customer progress in their first 30 – 90 days, ensuring successful first transactions.
• Identifies common early stage issues and liaises with relevant departments to implement solutions.
• Manages customer relationships and expectations.
• Maintains customer records, in accordance with company policies, to include call notes, scheduled customer interactions, contact information, and other relevant customer information in the CRM.
• Develops knowledge of current product/service portfolio as well as changes and developments within the payments industry.
• Conduct scheduled follow ups and offer support or troubleshooting.
• Additional ad hoc duties when required.

Preferred Qualifications

• Excellent phone manner and communication skills
• Previous experience in a customer facing or account management role is a plus
• Technical skills, ideally with virtual terminals, eCommerce platforms and Point of sale systems
• Experience in a customer facing role within ecommerce, payments or fintech industries

Desired Skills and Capabilities

• Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Decision Maker – Advanced ability to be an effective problem solver and act quickly to resolve issues
• Soft Skills – Proficient in Microsoft office, specifically excel. Previous experience with Google Sheets also preferred
• Communication – Effective listener and communicator who is able to establish long lasting customer relationships

Benefits

• 25 days annual leave
• Private health insurance through VHI healthcare
• Pension scheme with company contributions up to 7%
• Stock purchase options available
• Bike to work scheme

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.