Enterprise Server Support Engineer – PowerEdge & Modular

Dell GmbH; Leinster; On-site; EUR 42,000 - 68,000; Full time

Job summary

Dell Technologies in Ireland seeks a Technical Support Engineer for Dell Compute – PowerEdge & Modular (B2B). The role is the first point of contact for enterprise customers, diagnosing and resolving hardware and software issues across PowerEdge rack/tower and MX platforms.

You will use Dell diagnostic tools, coordinate parts dispatch, and collaborate with escalation teams to ensure timely resolutions within SLA.

Qualifications

• Foundational understanding of server hardware architecture (processors, memory, drives, RAID, power, cooling).
• Basic knowledge of Windows Server and Linux distributions (RHEL, SLES, Ubuntu).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, NIC).
• Strong analytical and troubleshooting skills with a methodical approach.
• Excellent communication and customer service in B2B environments.
• Fluency in Norwegian, Finnish, or Dutch.

Responsibilities

• Diagnose and resolve hardware and software issues on PowerEdge Rack, Tower, and Modular (MX) platforms for enterprise B2B customers via phone, chat, and remote sessions.
• Utilize Dell diagnostic tools (iDRAC, Lifecycle Controller, SupportAssist Enterprise) to identify root cause and drive resolution.
• Manage case workload and document interactions, ensuring resolution within SLA/service contracts.
• Coordinate parts dispatch and field engineers for on-site hardware replacements.
• Collaborate with escalation teams and cross-functional groups to resolve complex issues and contribute to knowledge base.

Skills

server hardware architecture

Windows Server

Linux distributions

Networking fundamentals

Analytical troubleshooting

Communication and customer service

Norwegian language

Finnish language

Dutch language

Job description

Dell Technologies in Ireland seeks a Technical Support Engineer for Dell Compute – PowerEdge & Modular (B2B). The role is the first point of contact for enterprise customers, diagnosing and resolving hardware and software issues across PowerEdge rack/tower and MX platforms.

You will use Dell diagnostic tools, coordinate parts dispatch, and collaborate with escalation teams to ensure timely resolutions within SLA.