Compute Support Engineer – PowerEdge & Modular

Dell Technologies; Dublin; On-site; EUR 42,000 - 65,000; Full time

Job summary

Dell Technologies is seeking a Technical Support Engineer for Dell Compute, PowerEdge, and Modular systems in Ireland. You will diagnose and resolve hardware and software problems for enterprise customers, using Dell tools and remote diagnostics to deliver timely support within SLA commitments.

The role focuses on first-line contact, case management, and collaboration with escalation teams to resolve complex issues and contribute to knowledge base enhancements.

Qualifications

• Foundational understanding of server hardware architecture and components.
• Basic knowledge of Windows Server and Linux distributions.
• Solid analytical and troubleshooting approach for problem-solving.

Responsibilities

• Diagnose and resolve hardware and software issues on Dell PowerEdge servers for enterprise B2B customers via phone, chat, and remote sessions.
• Utilize Dell diagnostic tools to identify root causes and drive resolutions.
• Manage case workload and document customer interactions ensuring SLA adherence.

Skills

Server hardware

Server OS (Windows/Linux)

Networking fundamentals

Analytical & troubleshooting

Communication with customers

Tools

iDRAC

Lifecycle Controller

OpenManage Enterprise

Job description

Dell Technologies is seeking a Technical Support Engineer for Dell Compute, PowerEdge, and Modular systems in Ireland. You will diagnose and resolve hardware and software problems for enterprise customers, using Dell tools and remote diagnostics to deliver timely support within SLA commitments.

The role focuses on first-line contact, case management, and collaboration with escalation teams to resolve complex issues and contribute to knowledge base enhancements.