End User Support Engineer: Enterprise IT & VIP Escalations

NEC Software Solutions; Cork; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Matched Rate Pension

25 Days Holiday + Bank Holidays

LinkedIn Learning access

Flexible benefits

Job summary

NEC Software Solutions in Ireland is seeking an experienced End User Support Engineer to provide high-quality desktop support, lead incident management, and drive ITIL-aligned services. You will collaborate with infrastructure, security, and application teams to improve the end-user computing environment.

The role covers advanced troubleshooting, endpoint management (Intune, SCCM/MECM, Ivanti), and stakeholder communication for business-critical users.

Qualifications

• Degree in IT or related field required or equivalent professional experience.
• Strong experience in enterprise desktop/end-user computing support and ITIL-based service management.

Responsibilities

• Act as the primary escalation point for complex desktop, hardware, and software issues in Cork.
• Provide advanced troubleshooting and root cause analysis for recurring incidents.
• Define and enforce technical standards, procedures, and best practices for end-user support.
• Manage endpoint tools and ensure patching, security hardening, and compliance.

Skills

End-user support

ITIL

Stakeholder engagement

Mentoring/escalation

Communication

Education

Degree in IT or related field

Tools

Intune

SCCM/MECM

Ivanti ISM

JAMF

ServiceNow

Job description

NEC Software Solutions in Ireland is seeking an experienced End User Support Engineer to provide high-quality desktop support, lead incident management, and drive ITIL-aligned services. You will collaborate with infrastructure, security, and application teams to improve the end-user computing environment.

The role covers advanced troubleshooting, endpoint management (Intune, SCCM/MECM, Ivanti), and stakeholder communication for business-critical users.