EMEA Incident & Escalation Leader

United States Digital Space LLC; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

RSU stock equity

ESPP

Professional development

Mentor program

Generous global benefits

Job summary

Datadog is seeking an experienced Incident Manager to join the Incident and Escalation Management (IEM) team within Global Support Engineering. You will drive incident resolutions, manage communications, and own issues from start to finish while mentoring peers.

The role requires cloud familiarity and scripting skills, with a hybrid work model supporting work-life harmony. You will design monitoring, lead cross-functional initiatives, and contribute to process improvements based on lessons

Qualifications

• 3+ years demonstrable Incident Manager experience (escalations is a plus).
• 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role.
• Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience.
• Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting.
• Ability to correlate behaviors based on known interdependencies.
• Experience driving projects from conception to delivery in fast-paced environments.

Responsibilities

• Drive the resolution of incidents and escalations while providing response and/or management to customers.
• Design and implement real-time and proactive monitoring of customer's infrastructures.
• Prioritize, manage, and own customer issues from start to finish.
• Monitor and manage communications during incidents (public, sensitive, large scale).
• Collaborate with stakeholders worldwide to enhance customer experience.
• Lead projects to deliver operational improvements as the company evolves.
• Create and review documentation as well as incident and escalation training.
• Identify and troubleshoot recurring cloud infrastructure issues.
• Hire and mentor stakeholders and peers in incident and escalation management.

Skills

Incident management

Stakeholder communication

Project management

Cross-functional collaboration

Cloud computing

Python

JavaScript

Shell scripting

Education

Bachelor's degree in Computer Science/Information Science/Technology/Engineering or equivalent

Job description

Datadog is seeking an experienced Incident Manager to join the Incident and Escalation Management (IEM) team within Global Support Engineering. You will drive incident resolutions, manage communications, and own issues from start to finish while mentoring peers.

The role requires cloud familiarity and scripting skills, with a hybrid work model supporting work-life harmony. You will design monitoring, lead cross-functional initiatives, and contribute to process improvements based on lessons