EMEA Support Lead | L2 Management & Cross-Region Ops

MaintainX

Ireland

Presencial

EUR 120.000 - 180.000

Jornada completa

Hace 3 días

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Healthcare coverage

Competitive salary and equity options

Training and development investments

Descripción de la vacante

MaintainX is seeking a Customer Support Manager to establish and lead our EMEA support operation. You will guide a distributed Level 2 team across Europe, partner with North America, and drive consistent standards, onboarding, and escalation processes.

You will own regional coverage planning and coaching rhythms, ensuring high customer outcomes. You will interact with Product and Engineering to address recurring issues, present actionable insights, and grow the team’s capabilities through

Formación

Lead a distributed Level 2 team across EMEA and North America.
Establish and scale European support operations with clear escalation paths.
Develop onboarding, coaching rhythms, and regional handoffs within 90 days.

Responsabilidades

Own triage and cross-regional handoffs with clear ownership and next actions.
Coach and evaluate performance, deliver quarterly reviews, and manage capacity risk.
Provide regional coverage planning and ensure QA and knowledge sharing across teams.
Present data-driven insights to Product and Engineering to drive improvements.