Global Incident & Escalation Program Leader

MongoDB Inc.; Dublin; Hybrid; EUR 100,000 - 150,000; Full time

Job summary

MongoDB Inc. is seeking a Senior Program Manager for the Incident & Escalation Management function. The role focuses on delivering strategic program priorities across regions through disciplined execution, clear visibility, and dependable follow-through.

Based in Dublin with a hybrid working model, you will partner with multiple teams across the globe to coordinate priorities and outcomes. You'll own the execution system around prioritized work, translating learnings into measurable improvements

Qualifications

• 7–10 years of progressive program or project management experience, with growing responsibility.
• Experience leading complex, cross-functional programs in a global enterprise.
• Demonstrated experience with incident response, major-incident management, or closely related operating programs.
• Strong ability to structure ambiguous requests into clear requirements and measurable work.

Responsibilities

• Own the IEM program of work, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity, commitments, and decisions.
• Partner with leaders to identify focus areas, mature the function, and implement improvements aligned with industry practices.
• Turn ambiguous needs into scoped, measurable work with clear ownership and delivery expectations.
• Drive delivery across multiple teams and establish clear accountability, handoffs, and risk management.
• Establish planning, program-review, and risk-review cadences; keep backlogs current and decision-ready.

Skills

Program management

Cross-functional collaboration

Stakeholder management

Incident response

Analytics

Job description

MongoDB Inc. is seeking a Senior Program Manager for the Incident & Escalation Management function. The role focuses on delivering strategic program priorities across regions through disciplined execution, clear visibility, and dependable follow-through.

Based in Dublin with a hybrid working model, you will partner with multiple teams across the globe to coordinate priorities and outcomes. You'll own the execution system around prioritized work, translating learnings into measurable improvements