EMEA Head of Customer Success & Solutions Engineering

procore; Ireland; Hybrid; EUR 180,000 - 280,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive

Job summary

Procore is seeking a Senior Director, Customer Success & Solutions Engineering EMEA to lead and scale a regional team across Europe. This role focuses on driving total customer lifetime value by bridging pre-sales and post-sales success, partnering with global leaders to deliver retention, adoption, and technical validation targets.

The position is based in Dublin or London on a hybrid model, combining in-office collaboration with remote flexibility.

Qualifications

• Extensive second-level leadership experience (managing managers).
• Experience leading post-sales tech teams in a B2B SaaS company with NRR/retention metrics.
• Experience scaling teams across multiple European markets.

Responsibilities

• Lead regional organization of CSEs, TAMs, and solution engineers.
• Maximise customer lifetime value through adoption strategies.
• Define customer value and articulate Procore's value.
• Oversee handover from Professional Services and PM teams.
• Maintain strategic stakeholder relationships across all key customer contacts.
• Manage KPIs, milestones, and long-term goals.
• Forecast at-risk accounts and plan retention actions.
• Collaborate with Product leadership for feedback loop with customers.
• Foster learning environment to attract and retain top talent.

Skills

Leadership

SaaS

Pre-sales

Post-sales

Cross-functional

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

AI tools

CRM platforms

AI/ML tools

Job description

Procore is seeking a Senior Director, Customer Success & Solutions Engineering EMEA to lead and scale a regional team across Europe. This role focuses on driving total customer lifetime value by bridging pre-sales and post-sales success, partnering with global leaders to deliver retention, adoption, and technical validation targets.

The position is based in Dublin or London on a hybrid model, combining in-office collaboration with remote flexibility.