Senior Director, Customer Success and Solutions Engineering

Procore Technologies, Inc.; Dublin; Hybrid; EUR 180,000 - 240,000; Full time

Job summary

Procore Technologies, Inc. is seeking a Senior Director, Customer Success & Solutions Engineering EMEA. Based in Dublin or London on a hybrid model, you will lead a regional team of managers, CS engineers, and solution specialists to maximize customer value and revenue growth.

You will craft lifecycle plans with cross‑functional leaders to drive retention, adoption, and technical validation across Europe. You’ll partner with global leaders to align on product feedback, scale new teams, and

Qualifications

• Leadership experience at senior levels, managing multiple teams.
• Proven track record in B2B SaaS environments with growth metrics.
• Experience coordinating across European markets and languages is a plus.

Responsibilities

• Lead and scale a regional organization across CS and Solutions Engineering.
• Drive customer lifetime value via adoption, retention, and expansion strategies.
• Partner with Product and Sales leadership to align on value delivery and revenue growth.
• Oversee handover from Professional Services to ensure smooth implementations.
• Build strategic relationships with executive customers and stakeholders.
• Set and track KPIs, milestones, and operating margins to meet company targets.

Skills

Strategic leadership

People management

Stakeholder management

SaaS experience

AI exposure

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree or equivalent

Job description

We're looking for a Senior Director, Customer Success & Solutions Engineering EMEA to join Procore's regional team. In this role, you'll lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to our customers across the EMEA region.

The primary goal of this role is to drive total customer lifetime value by bridging the gap between technical pre-sales and long-term post-sales success. As a Senior Director, Customer Success & Solutions Engineering EMEA, you'll partner with global cross-functional leaders to establish strategic customer lifecycle plans and objectives to deliver against retention, adoption, and technical validation targets. Use your analytical mindset, strategic leadership, and stakeholder negotiation capabilities to drive revenue growth and operational excellence. Join us to shape the future of construction technology in a high-growth environment.

This position will be based in our Dublin or London office on a hybrid model; combining regular in-office collaboration with remote flexibility.

What You’ll Do

• Lead, scale, and inspire a regional organisation comprised of Managers, Customer Success Engineers (CSEs), Solution Engineers, Solution Specialists, and Value Engineering.
• Drive the Customer Success Engineering (CSE) function to maximise customer lifetime value by developing technical adoption strategies, identifying and mitigating platform/integration risks, and capturing expansion opportunities across all European segments.
• Direct the Solutions Engineering function to define customer value, create robust solution designs, and articulate the technical and business value of the Procore Platform to both new business prospects and existing customers during the sales cycle.
• Oversee smooth handover from Professional Services delivery and Project Management teams to ensure high-quality implementations in collaboration with partners.
• Establish and maintain strategic stakeholder relationships across all key customer contacts.
• Manage Key Performance Indicators (KPIs), milestones, and long‑term goals that support company objectives for revenue growth and operating margins.
• Forecast at‑risk accounts accurately and develop execution plans to support customer retention.
• Work collaboratively with Product leadership to ensure a smooth bidirectional feedback loop with customers.
• Implement strategies to create a learning environment that attracts, retains, and scales top‑performing talent.

What We’re Looking For

• Bachelor's degree or equivalent work experience.
• Extensive second‑level leadership experience (managing managers) is a must.
• Proven experience leading technical post‑sales teams (e.g., Customer Success Engineering, Technical Account Managers (TAMs), or Post‑Sales Solutions Architecture) within a business‑to‑business (B2B) Software‑as‑a‑Service (SaaS) company, with a strong track record of hitting technical adoption, implementation, and NRR/retention metrics. Solutions Engineering (pre‑sales) leadership experience is a strong plus.
• Proven experience managing and scaling teams across multiple European countries or markets simultaneously, rather than running a single country.
• A track record of starting, building, or scaling new technical teams, functions, or geographic markets from scratch.
• SaaS scaling trajectory: Ideally, a career split that combines structured experience at a large, established enterprise Software‑as‑a‑Service (SaaS) organisation (understanding standard operational frameworks at scale) with the capability to build in a fast‑paced, smaller‑to‑mid‑sized growth environment.
• Hands‑on exposure to Artificial Intelligence (AI), specifically having built or implemented AI tools that provide clear customer benefits.
• Experience taking a team through significant change and organisational transformation during a high‑growth phase.
• Deep understanding of value drivers in recurring revenue business models with a track record of owning strategic executive relationships.
• A collaborative and strategic leader with the ability to establish professional rapport and inspire diverse, geographically dispersed teams.
• Willingness to travel as needed across the EMEA region.
• Experience in Construction is a plus.
• Multi‑lingual in another major European language (specifically French, Spanish, German, or Polish) is a plus.
  

Additional Information

Base Pay Range:

0.00 - 0.00

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education or training, and location.