EMEA Customer Success Manager - Growth & ROI

Clio; Dublin; Hybride; EUR 64 000 - 86 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Health benefits

Pension contribution

Résumé du poste

Clio is seeking a Customer Success Manager to join our EMEA team, managing high-value accounts across the UK and Ireland. This role emphasizes value-based relationships, executive-level engagement, and proactive adoption strategies to ensure revenue growth.

Regular travel is required to meet customers, attend events, and participate in team on-sites, with potential for onsite travel in the future. The ideal candidate will be organized, collaborative, and data-driven, driving success with Clio's

Qualifications

• 3+ years of customer-facing experience in a B2B or Enterprise SaaS environment as a Customer Success Manager, Account Executive, Account Manager or Sales Engineer.
• Experience building and maintaining executive relationships and driving customer value.

Responsabilités

• Develop and manage value-based relationships with a portfolio of high-value accounts.
• Deliver exceptional customer experience and support predictable growth.
• Understand client needs and how Clio solutions fit into their ecosystem.
• Lead regular Business Reviews to demonstrate value and ROI.
• Collaborate with Sales, Product and Onboarding to resolve issues and drive adoption.

Connaissances

Relationship building

Customer advocacy

Organised

Communication

Customer success

Outils

Salesforce

SaaS tools

Description du poste

Clio is seeking a Customer Success Manager to join our EMEA team, managing high-value accounts across the UK and Ireland. This role emphasizes value-based relationships, executive-level engagement, and proactive adoption strategies to ensure revenue growth.

Regular travel is required to meet customers, attend events, and participate in team on-sites, with potential for onsite travel in the future. The ideal candidate will be organized, collaborative, and data-driven, driving success with Clio's