EMEA Customer Success Lead – Growth & Adoption (SaaS)

MaintainX; Dublin; Hybride; EUR 70 000 - 100 000; Plein temps

Résumé du poste

MaintainX is seeking a Customer Success Manager to own a portfolio in EMEA, building a scalable, data-driven engagement program and driving retention and expansion. You’ll partner with Sales, Support and product teams to deliver value and ROI while shaping how we serve regional customers.

As the first CSM in the region, you’ll balance strategic planning with hands-on training, webinars, and tailored playbooks. This role offers hybrid work and competitive compensation while enabling rapid growth.

Qualifications

• 4+ years in Customer Success at a B2B SaaS or software company.
• Proven retention and growth results.
• First regional CSM; able to work independently.

Responsabilités

• Own a book of accounts with strategic prioritization.
• Create and execute success plans aligned with customer objectives.
• Monitor account health using data and indicators.
• Establish and grow Customer Success in EMEA.

Connaissances

Customer success

Relationship building

Communication

Data-driven mindset

Independence

Ambiguity tolerance

Outils

CMMS/EAM tools

Description du poste

MaintainX is seeking a Customer Success Manager to own a portfolio in EMEA, building a scalable, data-driven engagement program and driving retention and expansion. You’ll partner with Sales, Support and product teams to deliver value and ROI while shaping how we serve regional customers.

As the first CSM in the region, you’ll balance strategic planning with hands-on training, webinars, and tailored playbooks. This role offers hybrid work and competitive compensation while enabling rapid growth.