EMEA 360 Deals Lead — Strategic Accounts (Remote)

ServiceNow; Dublin; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a Strategic Customers – EMEA 360 Deal Lead (Elevate) to drive large, strategic transactions in the EMEA region. Reporting to the VP, you will align cross-functional teams, shape deal strategy, and accelerate deal velocity while balancing investment and revenue growth.

You will collaborate with Sales, Finance, Legal, and Partners to streamline execution, build trusted relationships, and ensure consistent 360 activity insights across regions and functions.

Qualifications

• 10+ years in Product Management, Product Ownership, or related roles in a software company.
• Experience creating digital experiences in CSM, CRM, or HCM environments.
• Ability to translate business goals into actionable deal strategies.

Responsibilities

• Serve as central liaison for 360 deal activities across BUs and regions.
• Collaborate with Elevate Complex Deal Execution to shape and execute 360 deals.
• Build cross-functional relationships with Finance, Legal, Sourcing, and Sales teams.
• Lead post-mortems and derive scalable process improvements.

Skills

Strategic thinking

Cross-functional leadership

AI integration

Data-driven decisions

Executive communication

Stakeholder management

Deal strategy

GTM coordination

Tools

ServiceNow platform

Job description

ServiceNow is seeking a Strategic Customers – EMEA 360 Deal Lead (Elevate) to drive large, strategic transactions in the EMEA region. Reporting to the VP, you will align cross-functional teams, shape deal strategy, and accelerate deal velocity while balancing investment and revenue growth.

You will collaborate with Sales, Finance, Legal, and Partners to streamline execution, build trusted relationships, and ensure consistent 360 activity insights across regions and functions.