Edge IT Operations Engineer (EMEA)

TikTok; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

TikTok is hiring an EMEA IT Ops Engineer to own Edge site operations across the region. You will manage lifecycle from deployment handover to decommissioning, coordinate with networking, deployment, security and commercial teams, and ensure changes are planned and executed per process.

Travel across the EMEA region is required. You will drive standardisation, write SOPs, manage operational metrics, and support on-site projects with vendors and IMT.

Qualifications

• 5+ years in data centre ops with hyperscale/edge experience
• Hands-on with network hardware (racking, cabling, switches, routers, firewalls)
• Reading network diagrams and verifying physical/logical connectivity
• Strong ability to meet SLAs and drive process improvements
• Foundation in server hardware, networking, and on-site safety
• Identify risks and drive closed-loop resolutions
• Document operations knowledge and build reusable guides

Responsibilities

• Oversee Edge site operational lifecycle from deployment handover to decommissioning
• Coordinate with providers, smart hands, IMT and cross-functional teams
• Provide on-site operational support and manage change requests
• Define and manage operational SLAs with internal customers
• Monitor delivery quality and respond to service requests promptly
• Perform QA/QC on deployment work; assist in remediation
• Contribute to platform capability build-out and SOP updates
• Travel across the EMEA region as required

Skills

5+ years data centre ops

Network hardware hands-on

Fibre/copper cabling knowledge

SLA compliance & process control

IT infrastructure fundamentals

Risk identification & resolution

Technical documentation & SOPs

Tools

DCIM platforms

Network monitoring tools

SOP/MOP authoring

Job description

TikTok is hiring an EMEA IT Ops Engineer to own Edge site operations across the region. You will manage lifecycle from deployment handover to decommissioning, coordinate with networking, deployment, security and commercial teams, and ensure changes are planned and executed per process.

Travel across the EMEA region is required. You will drive standardisation, write SOPs, manage operational metrics, and support on-site projects with vendors and IMT.